Voice over Internet Protocol has become a de facto way for some businesses to communicate. With ever-improving technology and cost-savings associated with VoIP, there are numerous reasons to switch over from a traditional phone system.
For businesses already using VoIP, there are ways to improve the network and get the most use out of this technology.
Here we look at five ways to improve your VoIP network:
Educate and Train Staff: Train staff to make the most out of VoIP network capabilities. From remote teams linking into a main voice and data hub to management communications, VoIP offers multiple ways to stay connected on one platform that can integrate email, mobile devices and the desktop. Businesses who want to make the most out of a VoIP network should train all employees on basic functions, technical issues and ways to best use interconnected communications to serve customers and resolve problems.
Improve Call Quality: While VoIP call quality has improved since the early days, problems and challenges may still arise because VoIP is highly dependent on successful network connections. Challenges with a VoIP network can lead to garbled communications, dropped calls and distorted communications, but there are proactive ways for a business to improve call quality. Troubleshoot, analyze and communicate issues related to call-quality to VoIP vendors and resolve these before they become costly problems.
Integrate: Integrate voice and data onto the same network. The cost-savings argument for VoIP has always pertained to its ability to combine the bills associated with web, local and long-distance calling into one. Choose a solution that allows video, email, chat, voicemail and traditional voice calls to be made on one platform.
Innovate: Acquire the tools that can add value to your VoIP network. Solutions include management tools, such as those for the customer contact center that can track data, analyze the content of calls and deliver powerful information to help management teams make key decisions. VoIP is an established technology for making voice calls, but as a full-service telecommunications solution for the enterprise, it is still a self-improving and emergent technology. Keep pace with the tools that will deliver cost-savings and long-term innovation.
Keep Scale in Mind: Every business hopes to grow, but with that growth comes telecommunications challenges. A VoIP network is a big investment for any business, and as such should come with full scalability to take on additional future users.