PanTerra Cloud Contact Center
PanTerra Cloud Contact Center
6 reviews
WH Score

PanTerra Cloud Contact Center Overview

What is PanTerra Cloud Contact Center?

PanTerra Cloud Contact Center is the result of the dynamic partnership of PanTerra and Five9. This all-in-one communication solution is designed to enhance customer satisfaction, slash wait times, and streamline workflows.  Customizable plans are tailored to unique business needs, ensuring you can easily upgrade your customer service tools and enhance customer and client communications.

PanTerra Cloud Contact Center is more than just handling phone calls. You can meaningfully engage with your customers on their preferred communication channels, offering them a seamless and personalized experience by:

  • Leveraging intelligent routing features to ensure customers or clients connect with the right agent based on context and customer intent.
  • Using CRM integrations to guarantee instant access to information and custom apps.
  • Diving into advanced analytics to gain unparalleled insights into customer interactions and agent performance.

Cloud Contact Center offers advanced features that empower your teams to handle more with less effort, prioritize efficiently, scale up or down swiftly, and make data-backed decisions that guarantee customer satisfaction with functionality to:

  • Manage your customer service operations effortlessly from a single platform and elevate the customer experience to new heights.
  • Boost customer satisfaction with real-time collaboration, intelligent routing, virtual assistance, and complete customer view features.
  • Enjoy increased productivity with seamless integration, automated call distribution, and advanced analytics.

PanTerra Cloud Contact Center offers scalability and flexibility that empowers your business to grow as needed, with flexible plans, bundle pricing, and remote accessibility. Thanks to robust integration capabilities, it's a perfect fit for any industry. 

Company:PanTerra Networks
Categories:Contact Center

PanTerra Cloud Contact Center Recent Reviews

Reviewed on 25 September 2023

Helped us achieve our goals

We utilize Five9 to track and manage our calls and to produce reports for our customers. The system's ease of use and simplicity have greatly pleased us. The Five9 staff provided us with good training and assistance, and the UI is simple to use and understand. The online tools that were offered for employee training were also quite beneficial.While we have had a few difficulties, we think that these are more a result of the tool's continual development than anything else. Additionally, we have discovered that building out reporting can be a little difficult, but we want to watch a Five9 webinar to understand how to tailor reports for our particular need.

  • Good support team, simple to use and online training.
  • Reporting is dfficult to be built out.

Reviewed on 21 September 2023

A wise investment

This call center solution is quite useful because it offers a lot of features for tracking metrics and call performance, including call duration, routing, queue priority, and recording. It can be challenging to use, though, as the choices can sometimes not be obvious and take some trial and error to discover the desired function. Despite this, I would still suggest this product to any firm that need it because it can aid with operations and customer service improvements.

  • Smooth to use, feature rich and efficient.
  • Takes time to get used.

PanTerra Cloud Contact Center Pricing

PanTerra Cloud Contact Center
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PanTerra Cloud Contact Center Pricing Details

PanTerra Cloud Contact Center Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Local Minutes
  • Toll-Free Minutes
  • International Minutes
  • Softphone
  • IP Fax
  • Fax to Email
  • Direct Inward Dialing (DID) Numbers
Call Management & Administration
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Query
  • Call Flip
  • Voicemail
  • Voicemail to Email
  • Voicemail to SMS
  • Automatic Call Distribution (ACD)
  • Auto Attendant
  • Number Porting
  • Do Not Call (DNC) List
  • Call Path
  • Call Flow
  • Call Lists
  • Call Scripting
Call Routing Types
  • Skills-Based Routing
  • Event-Driven Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Team-Based Routing
  • Location-Based Routing
  • Priority-Based Routing
  • Time of Day Routing
  • Omnichannel Routing
  • Voicemail Routing
  • Last Agent Routing
  • Executive-Assistant Routing
  • Mood/Sentiment Routing
PanTerra Cloud Contact Center Features Details

PanTerra Cloud Contact Center Wheelhouse Score

What is this?

The Average Wheelhouse score for the Contact Center category is 7.7

PanTerra Cloud Contact Center Scores

  • Ease of Use
  • Meets Requirements
  • Ease of Admin

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