In our comparison of PanTerra Cloud Contact Center vs. VanillaSoft, VanillaSoft is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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With Five9, my business can easily access servers across the nation and administer our call center from the convenience of each employee's home office. Customer service, on the other hand, has a propensity to blame computers, users, or internet errors regardless of the issue, and none of the promoted capabilities, such emailing from the system, actually operate.
Convenient for remote work
The support team was not very helpful when errors occurred, and we had issues with using advertised features.
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
The system is incredibly functional and includes a wide range of qualities, such as a Supervisor web-based application that provides helpful performance views, easy connectivity with Salesforce, and a number of strategic associate tools for Social Media, Analytics, AI, etc. It has aided in boosting response speeds and lead times, maintaining IVR performance, and consulting on contemporary duties, thoughts, etc. The system might be frustrating if you don't invest the necessary time, money, and resources. It can be challenging to automate using workflows and procedures that interact directly with your CRM.
Automation feature and consulting
Challenging to automate CRM workflows and system is annoying sometimes
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
With Five9, my business can easily access servers across the nation and administer our call center from the convenience of each employee's home office. Customer service, on the other hand, has a propensity to blame computers, users, or internet errors regardless of the issue, and none of the promoted capabilities, such emailing from the system, actually operate.
Convenient for remote work
The support team was not very helpful when errors occurred, and we had issues with using advertised features.
The system is incredibly functional and includes a wide range of qualities, such as a Supervisor web-based application that provides helpful performance views, easy connectivity with Salesforce, and a number of strategic associate tools for Social Media, Analytics, AI, etc. It has aided in boosting response speeds and lead times, maintaining IVR performance, and consulting on contemporary duties, thoughts, etc. The system might be frustrating if you don't invest the necessary time, money, and resources. It can be challenging to automate using workflows and procedures that interact directly with your CRM.
Automation feature and consulting
Challenging to automate CRM workflows and system is annoying sometimes
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
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In our rating and review comparison of PanTerra Cloud Contact Center vs. VanillaSoft, VanillaSoft has 19 user reviews and PanTerra Cloud Contact Center has 6. The average star rating for VanillaSoft is 4.84 while PanTerra Cloud Contact Center has an average rating of 4.33. VanillaSoft has more positive reviews than PanTerra Cloud Contact Center. Comparing PanTerra Cloud Contact Center vs. VanillaSoft reviews, VanillaSoft has stronger overall reviews.
PanTerra Cloud Contact Center vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Supported Channels, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Governance, Risk, & Compliance (GRC), Course Management, After-Sales Service, Limits. In our feature comparison of PanTerra Cloud Contact Center vs. VanillaSoft, VanillaSoft offers more of the most popular features and tools than PanTerra Cloud Contact Center.
In our pricing comparison of PanTerra Cloud Contact Center vs. VanillaSoft, VanillaSoft's pricing starts at 0/month and is more affordable compared to VanillaSoft's starting cost of 0/month.
Our comparison of PanTerra Cloud Contact Center vs. VanillaSoft shows that VanillaSoft scores higher in usability for meets requirements, learning curve, setup & support, quality of support, ease of admin. PanTerra Cloud Contact Center scores higher in ease of use, but VanillaSoft has the best scores overall for system usability.
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