In our comparison of Centrical vs. PanTerra Cloud Contact Center, Centrical is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
* Vendor does not share prices.
The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.
Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
There's significant potential for growth and enhancement.
With Five9, my business can easily access servers across the nation and administer our call center from the convenience of each employee's home office. Customer service, on the other hand, has a propensity to blame computers, users, or internet errors regardless of the issue, and none of the promoted capabilities, such emailing from the system, actually operate.
Convenient for remote work
The support team was not very helpful when errors occurred, and we had issues with using advertised features.
Centrical has revolutionized the way our remote staff operates. Curated content, Kudos-driven motivation, and smooth corporate communication have all increased engagement. Additionally, we're using its performance features to support staff members' development. Notwithstanding some rough reporting, Centrical has had a demonstrable positive overall impact on motivation, engagement, and efficient communication. As we add additional features, we can't wait to realize its full potential.
Streamlined communication, Increased employee engagement
Reporting issues, Unresolved reporting bugs
The system is incredibly functional and includes a wide range of qualities, such as a Supervisor web-based application that provides helpful performance views, easy connectivity with Salesforce, and a number of strategic associate tools for Social Media, Analytics, AI, etc. It has aided in boosting response speeds and lead times, maintaining IVR performance, and consulting on contemporary duties, thoughts, etc. The system might be frustrating if you don't invest the necessary time, money, and resources. It can be challenging to automate using workflows and procedures that interact directly with your CRM.
Automation feature and consulting
Challenging to automate CRM workflows and system is annoying sometimes
The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.
Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
There's significant potential for growth and enhancement.
Centrical has revolutionized the way our remote staff operates. Curated content, Kudos-driven motivation, and smooth corporate communication have all increased engagement. Additionally, we're using its performance features to support staff members' development. Notwithstanding some rough reporting, Centrical has had a demonstrable positive overall impact on motivation, engagement, and efficient communication. As we add additional features, we can't wait to realize its full potential.
Streamlined communication, Increased employee engagement
Reporting issues, Unresolved reporting bugs
With Five9, my business can easily access servers across the nation and administer our call center from the convenience of each employee's home office. Customer service, on the other hand, has a propensity to blame computers, users, or internet errors regardless of the issue, and none of the promoted capabilities, such emailing from the system, actually operate.
Convenient for remote work
The support team was not very helpful when errors occurred, and we had issues with using advertised features.
The system is incredibly functional and includes a wide range of qualities, such as a Supervisor web-based application that provides helpful performance views, easy connectivity with Salesforce, and a number of strategic associate tools for Social Media, Analytics, AI, etc. It has aided in boosting response speeds and lead times, maintaining IVR performance, and consulting on contemporary duties, thoughts, etc. The system might be frustrating if you don't invest the necessary time, money, and resources. It can be challenging to automate using workflows and procedures that interact directly with your CRM.
Automation feature and consulting
Challenging to automate CRM workflows and system is annoying sometimes
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In our rating and review comparison of Centrical vs. PanTerra Cloud Contact Center, Centrical has 9 user reviews and PanTerra Cloud Contact Center has 6. The average star rating for Centrical is 4.66 while PanTerra Cloud Contact Center has an average rating of 4.33. Centrical has more positive reviews than PanTerra Cloud Contact Center. Comparing Centrical vs. PanTerra Cloud Contact Center reviews, Centrical has stronger overall reviews.
Centrical vs. PanTerra Cloud Contact Center both offer a strong set of features and functionality including Customer Management, Content Management System (CMS) Features, Reporting & Analytics, Systems/Administrative, Third-Party Integrations, Workforce Optimization, Supported Technologies. In our feature comparison of Centrical vs. PanTerra Cloud Contact Center, Centrical offers more of the most popular features and tools than PanTerra Cloud Contact Center.
In our pricing comparison of Centrical vs. PanTerra Cloud Contact Center, PanTerra Cloud Contact Center's pricing starts at 0/month and is more affordable compared to PanTerra Cloud Contact Center's starting cost of 0/month.
Our comparison of Centrical vs. PanTerra Cloud Contact Center shows that Centrical scores higher in usability for learning curve, ease of admin. PanTerra Cloud Contact Center scores higher in ease of use, meets requirements, but Centrical has the best scores overall for system usability.
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