Ooma Enterprise
Ooma Enterprise
65 reviews
WH Score
8.5

Top Ooma Enterprise Features

What are the Best Ooma Enterprise Features?

Ooma Enterprise provides a comprehensive suite of features designed to enhance communication processes and improve customer service. Some key features include:

  • IP Fax: Send and receive faxes directly from your computer or mobile device.
  • Auto Attendant: Efficiently manage incoming calls by directing them to the appropriate department or employee.
  • Skills-Based Routing: Direct calls to the right agents, so customers can minimize waiting times.
  • Audio and Video Conferencing: Go beyond VoIP and engage with high-quality conferencing tools, for improved interaction.
  • Dedicated Account Manager: Enjoy a single point of contact for all communication needs, ensuring personalized support.


Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Voicemail
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Number Black/White List
  • Music on Hold
Call Routing Types
  • Skills-Based Routing
Reporting & Analytics
  • Revenue Reports
  • Dashboard
  • Call Monitoring
Recording
  • Call Recording
Supported Channels
  • Voice
  • SMS
Conferencing Capabilities
  • Audio Conferencing
  • Video Conferencing
Collaboration Tools
  • Wallboard
  • Hot Desking
Customizable Items
  • Custom Reports
Language & Speech
  • Speech-to-Text
  • Transcriptions
Drag-and-Drop Builders/Designers
  • Call Flow Designer
Integration Options
  • APIs
Third-Party Integrations
  • Salesforce
Microsoft 365
  • Microsoft Teams
Systems/Administrative
  • Administrator Console
  • Administrator Management
  • Centralized Console
Cybersecurity Features
  • Encryption
After-Sales Service
  • Phone Support
  • Email Support
  • Technical Support
  • Dedicated Account Manager
  • Customer Onboarding

Ooma Enterprise Top Features Related Review


B
Betty
Reviewed on 28 April 2020

Excellent system, service, and cost.

Great software.

Pros
  • Extremely affordable and its functionality is complete.
Cons
  • None.

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