Crexendo vs. Ooma Enterprise: Which is Best? - Wheelhouse

Crexendo vs. Ooma Enterprise: Which is Best?

Crexendo vs. Ooma Enterprise Best Overall: Crexendo

In our comparison of Crexendo vs. Ooma Enterprise, Crexendo is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Crexendo Quick Info
WH Score:
9.2
Pricing Score:
8.3
Feature Score:
8.4
Usability Score:
8.5
Company Size:All Sizes
Platforms:
Ooma Enterprise Quick Info
WH Score:
8.5
Pricing Score:
8.2
Feature Score:
7.9
Usability Score:
7.7
Company Size:Mid Market, Large Market
Platforms:

Pricing

Crexendo Pricing
Price Range
Contact Us

* Vendor does not share prices.

Ooma Enterprise Pricing
Standard
$19.99
per user / per month
Enhanced
$27.99
per user / per month
Call Center
$49.99
per user / per month

Features

Crexendo Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
Ooma Enterprise Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute

Pros & Cons

Crexendo Pros & Cons
Pros
  • I particularly appreciate the all-in-one nature of Crexendo, which provides a combination of a desk phone, softphone app, and mobile app with texting capabilities
  • This comprehensive solution offers convenience and versatility for communication.
Cons
  • Occasionally, I experience issues with my cell service, resulting in unreliable call hand-offs.
Ooma Enterprise Pros & Cons
Pros
  • The sound quality provided by Ooma's service is impeccable, ensuring clear and reliable communication.
Cons
  • I had to pay more to acquire the premium service, majority of the other corporations have services that must be bought from Ooma.

Reviews

Crexendo Reviews
Top Favorable Review
M
Maria
Reviewed on Jul 2, 2021

I highly recommend Crexendo due to its top-notch customer service and thorough sales staff. While other providers may claim to offer texting capabilities, we found that most were still in the beta testing phase. Crexendo stands out for its reliable and fully functional texting feature.

I particularly appreciate the all-in-one nature of Crexendo, which provides a combination of a desk phone, softphone app, and mobile app with texting capabilities. This comprehensive solution offers convenience and versatility for communication.

If I understand correctly, the transition to a new phone app instead of regular updates is something you find unfavorable.

Top Critical Review
G
Gary
Reviewed on Jul 2, 2021

This product enables me to maintain mobility in my business operations and effectively manage my staff.

I appreciate Carol's exceptional attention to detail and her commitment to customer service. The service itself is user-friendly and straightforward to navigate.

Occasionally, I experience issues with my cell service, resulting in unreliable call hand-offs.

Ooma Enterprise Reviews
Top Favorable Review
A
Anna
Reviewed on Jul 2, 2021

Their customer service stands out as a shining example of what Nordstrom-level service means. Any minor issues we encountered were swiftly addressed by their responsive support team. The sound quality of our calls has consistently met our expectations.

The sound quality provided by Ooma's service is impeccable, ensuring clear and reliable communication.

None

Top Critical Review
F
Frances
Reviewed on Jul 2, 2021

Inexpensive, Ooma helps in keeping costs at a low level in my small business when I’m monitoring recurring costs.

I had to pay more to acquire the premium service, majority of the other corporations have services that must be bought from Ooma.

Alternatives

Crexendo Alternatives
Ooma Enterprise Alternatives
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Crexendo vs. Ooma Enterprise: Detailed Comparison

Crexendo vs. Ooma Enterprise Top Ratings & Reviews: Crexendo

In our rating and review comparison of Crexendo vs. Ooma Enterprise, Crexendo has 122 user reviews and Ooma Enterprise has 65. The average star rating for Crexendo is 4.86 while Ooma Enterprise has an average rating of 4.29. Crexendo has more positive reviews than Ooma Enterprise. Comparing Crexendo vs. Ooma Enterprise reviews, Crexendo has stronger overall reviews.

Crexendo vs. Ooma Enterprise Best Features & Functionality: Crexendo

Crexendo vs. Ooma Enterprise both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Enhancements & Personalization, Collaboration Tools, Contact Management, Appointments/Scheduling, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, Document Management, Systems/Administrative, Identity and Access Management (IAM). In our feature comparison of Crexendo vs. Ooma Enterprise, Crexendo offers more of the most popular features and tools than Ooma Enterprise.

Crexendo vs. Ooma Enterprise Best Pricing: Ooma Enterprise

In our pricing comparison of Crexendo vs. Ooma Enterprise, Ooma Enterprise's pricing starts at $19.99/month and is more affordable compared to Ooma Enterprise's starting cost of $19.99/month.

Crexendo vs. Ooma Enterprise Best Usability: Crexendo

Our comparison of Crexendo vs. Ooma Enterprise shows that Crexendo scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Ooma Enterprise scores higher in , but Crexendo has the best scores overall for system usability.

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