Ooma Enterprise vs. RingEX: Which is Best? - Wheelhouse

Ooma Enterprise vs. RingEX: Which is Best?

Ooma Enterprise vs. RingEX Best Overall: RingEX

In our comparison of Ooma Enterprise vs. RingEX, RingEX is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Ooma Enterprise Quick Info
WH Score:
8.5
Pricing Score:
8.2
Feature Score:
8.0
Usability Score:
7.7
Company Size:Mid Market, Large Market
Platforms:
RingEX Quick Info
WH Score:
9.1
Pricing Score:
8.4
Feature Score:
8.4
Usability Score:
8.3
Company Size:All Sizes
Platforms:

Pricing

Ooma Enterprise Pricing
Standard
$19.99
per user / per month
Enhanced
$27.99
per user / per month
Call Center
$49.99
per user / per month
RingEX Pricing
Core
$20
per user / per month
Advanced
$25
per user / per month
Ultra
$35
per user / per month

Features

Ooma Enterprise Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
RingEX Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

Ooma Enterprise Pros & Cons
Pros
  • The sound quality provided by Ooma's service is impeccable, ensuring clear and reliable communication.
Cons
  • I had to pay more to acquire the premium service, majority of the other corporations have services that must be bought from Ooma.
RingEX Pros & Cons
Pros
  • RingCentral plays a vital role in my job as it lets me connect with not just my co-workers from different locations but also our company’s clients via video/telephone conferences
  • As a company dealing with people from various locations, it’s important for us to have an efficient program that we can rely on
  • RingCentral fits all of our needs, from its easy to use interface to the set of very useful features, it gives us the opportunity to establish a great connection with any person we want to reach
  • It also comes with a handy screen-sharing feature which my co-workers and I find very useful
  • I LOVE this program!.
Cons
  • It relies too much on your wi-fi
  • You can only go as far as 3 months for recorded calls.

Reviews

Ooma Enterprise Reviews
Top Favorable Review
A
Anna
Reviewed on Jul 2, 2021

Their customer service stands out as a shining example of what Nordstrom-level service means. Any minor issues we encountered were swiftly addressed by their responsive support team. The sound quality of our calls has consistently met our expectations.

The sound quality provided by Ooma's service is impeccable, ensuring clear and reliable communication.

None

Top Critical Review
F
Frances
Reviewed on Jul 2, 2021

Inexpensive, Ooma helps in keeping costs at a low level in my small business when I’m monitoring recurring costs.

I had to pay more to acquire the premium service, majority of the other corporations have services that must be bought from Ooma.

RingEX Reviews
Top Favorable Review
D
David
Reviewed on Jul 2, 2021

RingCentral helps us connect with our clients better. It’s a tool that we used daily to ensure that we have proper communication with all of our company personnel from different parts of the world.

RingCentral plays a vital role in my job as it lets me connect with not just my co-workers from different locations but also our company’s clients via video/telephone conferences. As a company dealing with people from various locations, it’s important for us to have an efficient program that we can rely on. RingCentral fits all of our needs, from its easy to use interface to the set of very useful features, it gives us the opportunity to establish a great connection with any person we want to reach. It also comes with a handy screen-sharing feature which my co-workers and I find very useful. I LOVE this program!

No complaints so far. RingCentral has been nothing short of amazing.

Top Critical Review
M
Maria
Reviewed on Jul 2, 2021

Recorded lines is extremely helpful in my job. Being able to deal with complaints effectively is a big part of a business.

I love how you can easily pull calls by logging in and look through the logs. It also has a Bluetooth feature, which can be used to transfer calls quickly.You can also set different ring tones for each individual on your phone.

It relies too much on your wi-fi. You can only go as far as 3 months for recorded calls.

Alternatives

Ooma Enterprise Alternatives
RingEX Alternatives
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Ooma Enterprise vs. RingEX: Detailed Comparison

Ooma Enterprise vs. RingEX Top Ratings & Reviews: Ooma Enterprise

In our rating and review comparison of Ooma Enterprise vs. RingEX, Ooma Enterprise has 66 user reviews and RingEX has 47. The average star rating for Ooma Enterprise is 4.30 while RingEX has an average rating of 4.12. Ooma Enterprise has more positive reviews than RingEX. Comparing Ooma Enterprise vs. RingEX reviews, Ooma Enterprise has stronger overall reviews.

Ooma Enterprise vs. RingEX Best Features & Functionality: RingEX

Ooma Enterprise vs. RingEX both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Reporting & Analytics, Recording , Chat/IM Management, Language & Speech, Conferencing Capabilities, Supported Channels, Enhancements & Personalization, Collaboration Tools, File Management, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, Identity and Access Management (IAM), Cybersecurity Features, After-Sales Service. In our feature comparison of Ooma Enterprise vs. RingEX, RingEX offers more of the most popular features and tools than Ooma Enterprise.

Ooma Enterprise vs. RingEX Best Pricing: RingEX

In our pricing comparison of Ooma Enterprise vs. RingEX, RingEX's pricing starts at $20/month and is more affordable compared to Ooma Enterprise's starting cost of $19.99/month.

Ooma Enterprise vs. RingEX Best Usability: RingEX

Our comparison of Ooma Enterprise vs. RingEX shows that RingEX scores higher in usability for ease of use, learning curve, setup & support, quality of support, ease of admin. Ooma Enterprise scores higher in meets requirements, but RingEX has the best scores overall for system usability.

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