GoTo Resolve

GoTo Resolve

17 reviews

WH Score

9.2

Top GoTo Resolve Features

What are the Best GoTo Resolve Features?

Helpdesk Features

Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Merge
Ticket Split
Ticket Rating
Agent Handoff
Agent Collision Detection
Issue Management
Ticket Lifecycle Management

Remote Support Features

Screen Sharing
Camera Sharing
Attended Access
Unattended Access
Remote Session Control
Multi-Agent Sessions
Multi-Session Handling
Session Transfer
Screen Blanking
Reboot and Reconnect

Supported Channels

Chat/IM

Supported Devices/Hardware

Tablets
Desktops
Smartphones

Document Management

File Sharing
File Transfers
File Attachments

Collaboration Tools

Annotations

Appointments/Scheduling

Session Scheduling

Workflow Automation

Ticket Automation

Customizable Items

Custom Branding

Reporting & Analytics

Status Tracking
Admin Reports
Agent Analytics
Case/Ticket Analytics

Recording

Session Recording

Systems/Administrative

Bulk Actions
Agent Console
Agent Management
Administrator Console
Administrator Management
Centralized Console
Command Line Provisioning
Update/Patch Management
Remote Monitoring & Management (RMM)
Multiple Company Management

Identity and Access Management (IAM)

Multi-Factor Authentication (MFA)
Clientless Access

Cybersecurity Features

Endpoint Detection and Response (EDR)

Third-Party Integrations

Slack
Active Directory

Microsoft 365

Microsoft Teams

After-Sales Service

Phone Support
Email Support
Chat Support
Help Center
Forum

Limits

Device Limit

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