FuseDesk vs. GoTo Resolve: Which is Best? - Wheelhouse

FuseDesk vs. GoTo Resolve: Which is Best?

FuseDesk vs. GoTo Resolve Best Overall: GoTo Resolve

In our comparison of FuseDesk vs. GoTo Resolve, GoTo Resolve is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

FuseDesk Quick Info
WH Score:
5.9
Pricing Score:
5.9
Feature Score:
5.8
Usability Score:
5.5
Company Size:All Sizes
Platforms:
GoTo Resolve Quick Info
WH Score:
9.2
Pricing Score:
8.8
Feature Score:
9.4
Usability Score:
8.3
Company Size:All Sizes
Platforms:

Pricing

FuseDesk Pricing
Free
Free
per user / per month
Lite
$390
per user / per year
Pro
$490
per user / per year
Enterprise
$590
per user / per year
GoTo Resolve Pricing
Free
Free
per month
Standard
$57
per month
Premium
Contact Us
Remote Support
$40
per month

Features

FuseDesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Administrator Management
  • Administrator Console
  • Agent Management
  • Agent Console
  • Centralized Console
GoTo Resolve Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Administrator Management
  • Administrator Console
  • Agent Management
  • Agent Console
  • Centralized Console

Pros & Cons

FuseDesk Pros & Cons
Pros
  • The central support email feature for customer service is amazing
  • The cases can then be distributed among our many staff members.
Cons
  • Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk
  • It is so sad that even Fusedesk cannot do anything about it.
GoTo Resolve Pros & Cons
Pros
  • File transferring and third party device control.
Cons
  • None.

Reviews

FuseDesk Reviews
Top Favorable Review
D
Dorothy
Reviewed on Jul 2, 2021

The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.

Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.

Top Critical Review
D
Dorothy
Reviewed on Jul 2, 2021

The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.

Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.

GoTo Resolve Reviews
Top Favorable Review
C
Christine
Reviewed on Jul 2, 2021

IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.

File transferring and third party device control

Have to download each time

Top Critical Review
V
Valerie
Reviewed on Jul 2, 2021

I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.

Easy to navigate, and mobile version

None

Alternatives

FuseDesk Alternatives
GoTo Resolve Alternatives
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FuseDesk vs. GoTo Resolve: Detailed Comparison

FuseDesk vs. GoTo Resolve Top Ratings & Reviews: GoTo Resolve

In our rating and review comparison of FuseDesk vs. GoTo Resolve, GoTo Resolve has 17 user reviews and FuseDesk has 1. The average star rating for GoTo Resolve is 4.11 while FuseDesk has an average rating of 4. GoTo Resolve has more positive reviews than FuseDesk. Comparing FuseDesk vs. GoTo Resolve reviews, GoTo Resolve has stronger overall reviews.

FuseDesk vs. GoTo Resolve Best Features & Functionality: GoTo Resolve

FuseDesk vs. GoTo Resolve both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Systems/Administrative, Identity and Access Management (IAM), Workflow Automation, Reporting & Analytics, Recording , Supported Channels, Supported Devices/Hardware, File Management, Collaboration Tools, Appointments/Scheduling, Customizable Items, Cybersecurity Features, Third-Party Integrations, Microsoft 365, After-Sales Service, Limits. In our feature comparison of FuseDesk vs. GoTo Resolve, GoTo Resolve offers more of the most popular features and tools than FuseDesk.

FuseDesk vs. GoTo Resolve Best Pricing: GoTo Resolve

In our pricing comparison of FuseDesk vs. GoTo Resolve, GoTo Resolve's pricing starts at Free/month and is more affordable compared to GoTo Resolve's starting cost of Free/month.

FuseDesk vs. GoTo Resolve Best Usability: GoTo Resolve

Our comparison of FuseDesk vs. GoTo Resolve shows that GoTo Resolve scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. FuseDesk scores higher in , but GoTo Resolve has the best scores overall for system usability.

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