Envision vs. VanillaSoft: Which is Best? - Wheelhouse

Envision vs. VanillaSoft: Which is Best?

Envision vs. VanillaSoft Best Overall: VanillaSoft

In our comparison of Envision vs. VanillaSoft, VanillaSoft is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Envision Quick Info
WH Score:
7.3
Pricing Score:
6.7
Feature Score:
7.6
Usability Score:
6.6
Company Size:Small Business, Mid Market
Platforms:
VanillaSoft Quick Info
WH Score:
9.1
Pricing Score:
8.8
Feature Score:
8.2
Usability Score:
9.1
Company Size:All Sizes
Platforms:

Pricing

Envision Pricing
Price Range
Contact Us

* Vendor does not share prices.

VanillaSoft Pricing
VanillaSoft Multi-Channel Engagement Platform
$99
per user / per month

Features

Envision Features
  • Caller ID
  • Call Queue
  • Automatic Call Distribution (ACD)
  • Conference Bridge
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • Softphone
  • Event-Driven Routing
  • Customer Profiling
  • Lead Generation
  • Chat/IM
  • Email
  • Social Media
  • Call Log Reports
VanillaSoft Features
  • Caller ID
  • Call Queue
  • Automatic Call Distribution (ACD)
  • Conference Bridge
  • Inbound Calling
  • Outbound Calling
  • Local Numbers
  • Softphone
  • Event-Driven Routing
  • Customer Profiling
  • Lead Generation
  • Chat/IM
  • Email
  • Social Media
  • Call Log Reports

Pros & Cons

Envision Pros & Cons
Pros
    Cons
      VanillaSoft Pros & Cons
      Pros
      • Your call logs can be navigated easily.
      Cons
      • Email client is a bit difficult to use and doesn't have a very modern look to it
      • Occasional service outages hamper productivity, but this is not often.

      Reviews

      Envision Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      VanillaSoft Reviews
      Top Favorable Review
      J
      Jeffrey
      Reviewed on Jul 2, 2021

      General Comments: Finding a potential client is a breeze with it.

      Your call logs can be navigated easily.

      The call recording sometimes doesn’t work.

      Top Critical Review
      J
      Joseph
      Reviewed on Jul 2, 2021

      We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.

      It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.

      Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.

      Alternatives

      Envision Alternatives
      VanillaSoft Alternatives
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      Envision vs. VanillaSoft: Detailed Comparison

      Envision vs. VanillaSoft Top Ratings & Reviews: VanillaSoft

      In our rating and review comparison of Envision vs. VanillaSoft, VanillaSoft has 19 user reviews and Envision has 0. The average star rating for VanillaSoft is 4.84 while Envision has an average rating of 0.0. VanillaSoft has more positive reviews than Envision. Comparing Envision vs. VanillaSoft reviews, VanillaSoft has stronger overall reviews.

      Envision vs. VanillaSoft Best Features & Functionality: VanillaSoft

      Envision vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Lead Management, Campaign Management, Campaign Types, Supported Channels, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Governance, Risk, & Compliance (GRC), Course Management, After-Sales Service, Limits. In our feature comparison of Envision vs. VanillaSoft, VanillaSoft offers more of the most popular features and tools than Envision.

      Envision vs. VanillaSoft Best Pricing: VanillaSoft

      In our pricing comparison of Envision vs. VanillaSoft, VanillaSoft's pricing starts at $99/month and is more affordable compared to VanillaSoft's starting cost of $99/month.

      Envision vs. VanillaSoft Best Usability: VanillaSoft

      Our comparison of Envision vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Envision scores higher in , but VanillaSoft has the best scores overall for system usability.

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