Centrical vs. Envision: Which is Best? - Wheelhouse

Centrical vs. Envision: Which is Best?

Centrical vs. Envision Best Overall: Centrical

In our comparison of Centrical vs. Envision, Centrical is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Centrical Quick Info
WH Score:
9.3
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
8.9
Company Size:All Sizes
Platforms:
Envision Quick Info
WH Score:
7.3
Pricing Score:
6.7
Feature Score:
7.6
Usability Score:
6.6
Company Size:Small Business, Mid Market
Platforms:

Pricing

Centrical Pricing
Price Range
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* Vendor does not share prices.

Envision Pricing
Price Range
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* Vendor does not share prices.

Features

Centrical Features
  • Feedback Management
  • Caller ID
  • Call Queue
  • Automatic Call Distribution (ACD)
  • Conference Bridge
  • Knowledge Management
  • Event-Driven Routing
  • Notes
  • Gamification
  • Progress Reports
  • Dashboard
  • KPI Tracking
  • Agent Analytics
  • Surveys/Questionnaires/Polls
  • Low-Code/No-Code Development
Envision Features
  • Feedback Management
  • Caller ID
  • Call Queue
  • Automatic Call Distribution (ACD)
  • Conference Bridge
  • Knowledge Management
  • Event-Driven Routing
  • Notes
  • Gamification
  • Progress Reports
  • Dashboard
  • KPI Tracking
  • Agent Analytics
  • Surveys/Questionnaires/Polls
  • Low-Code/No-Code Development

Pros & Cons

Centrical Pros & Cons
Pros
  • Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
Cons
  • Reporting issues, Unresolved reporting bugs.
Envision Pros & Cons
Pros
    Cons

      Reviews

      Centrical Reviews
      Top Favorable Review
      P
      Peter
      Reviewed on Jul 2, 2021

      The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.

      Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.

      There's significant potential for growth and enhancement.

      Top Critical Review
      K
      Karen
      Reviewed on Jul 2, 2021

      Centrical has revolutionized the way our remote staff operates. Curated content, Kudos-driven motivation, and smooth corporate communication have all increased engagement. Additionally, we're using its performance features to support staff members' development. Notwithstanding some rough reporting, Centrical has had a demonstrable positive overall impact on motivation, engagement, and efficient communication. As we add additional features, we can't wait to realize its full potential.

      Streamlined communication, Increased employee engagement

      Reporting issues, Unresolved reporting bugs

      Envision Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Alternatives

      Centrical Alternatives
      Envision Alternatives
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      Centrical vs. Envision: Detailed Comparison

      Centrical vs. Envision Top Ratings & Reviews: Centrical

      In our rating and review comparison of Centrical vs. Envision, Centrical has 9 user reviews and Envision has 0. The average star rating for Centrical is 4.66 while Envision has an average rating of 0.0. Centrical has more positive reviews than Envision. Comparing Centrical vs. Envision reviews, Centrical has stronger overall reviews.

      Centrical vs. Envision Best Features & Functionality: Centrical

      Centrical vs. Envision both offer a strong set of features and functionality including Customer Relationship Management (CRM) Features, Content Management System (CMS) Features, Reporting & Analytics, Systems/Administrative, Third-Party Integrations, Workforce Optimization, Supported Technologies. In our feature comparison of Centrical vs. Envision, Centrical offers more of the most popular features and tools than Envision.

      Centrical vs. Envision Best Pricing: Envision

      In our pricing comparison of Centrical vs. Envision, Envision's pricing starts at N/A/month and is more affordable compared to Envision's starting cost of N/A/month.

      Centrical vs. Envision Best Usability: Centrical

      Our comparison of Centrical vs. Envision shows that Centrical scores higher in usability for ease of use, meets requirements, learning curve, ease of admin. Envision scores higher in , but Centrical has the best scores overall for system usability.

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