Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Outbound Calling
Call Back
IVR
Predictive Dialing
Skills-Based Routing
Customer Profiling
Voice
Chat/IM
SMS
Social Media
Dashboard
Call Analytics
Quality Monitoring
Campaign Monitoring
Speech Recognition
Customer/Client Portal
Custom Reports
Salesforce
NetSuite
Twitter
Pipedrive
Microsoft
Goldmine
Microsoft Outlook
Phone Support
Chat Support
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