Centrical vs. CyTrack CyCC: Which is Best? - Wheelhouse

Centrical vs. CyTrack CyCC: Which is Best?

Centrical vs. CyTrack CyCC Best Overall: Centrical

In our comparison of Centrical vs. CyTrack CyCC, Centrical is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Centrical Quick Info
WH Score:
9.3
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
8.9
Company Size:All Sizes
Platforms:
CyTrack CyCC Quick Info
WH Score:
6.0
Pricing Score:
6.1
Feature Score:
5.7
Usability Score:
5.6
Company Size:All Sizes
Platforms:

Pricing

Centrical Pricing
Price Range
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* Vendor does not share prices.

CyTrack CyCC Pricing
Price Range
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* Vendor does not share prices.

Features

Centrical Features
  • Feedback Management
  • Outbound Calling
  • Knowledge Management
  • Call Back
  • IVR
  • Predictive Dialing
  • Skills-Based Routing
  • Progress Reports
  • Dashboard
  • KPI Tracking
  • Agent Analytics
  • Surveys/Questionnaires/Polls
  • Low-Code/No-Code Development
  • Salesforce
  • SAP
CyTrack CyCC Features
  • Feedback Management
  • Outbound Calling
  • Knowledge Management
  • Call Back
  • IVR
  • Predictive Dialing
  • Skills-Based Routing
  • Progress Reports
  • Dashboard
  • KPI Tracking
  • Agent Analytics
  • Surveys/Questionnaires/Polls
  • Low-Code/No-Code Development
  • Salesforce
  • SAP

Pros & Cons

Centrical Pros & Cons
Pros
  • Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
Cons
  • Reporting issues, Unresolved reporting bugs.
CyTrack CyCC Pros & Cons
Pros
    Cons

      Reviews

      Centrical Reviews
      Top Favorable Review
      P
      Peter
      Reviewed on Jul 2, 2021

      The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.

      Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.

      There's significant potential for growth and enhancement.

      Top Critical Review
      K
      Karen
      Reviewed on Jul 2, 2021

      Centrical has revolutionized the way our remote staff operates. Curated content, Kudos-driven motivation, and smooth corporate communication have all increased engagement. Additionally, we're using its performance features to support staff members' development. Notwithstanding some rough reporting, Centrical has had a demonstrable positive overall impact on motivation, engagement, and efficient communication. As we add additional features, we can't wait to realize its full potential.

      Streamlined communication, Increased employee engagement

      Reporting issues, Unresolved reporting bugs

      CyTrack CyCC Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Alternatives

      Centrical Alternatives
      CyTrack CyCC Alternatives
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      Centrical vs. CyTrack CyCC: Detailed Comparison

      Centrical vs. CyTrack CyCC Top Ratings & Reviews: Centrical

      In our rating and review comparison of Centrical vs. CyTrack CyCC, Centrical has 9 user reviews and CyTrack CyCC has 0. The average star rating for Centrical is 4.66 while CyTrack CyCC has an average rating of 0.0. Centrical has more positive reviews than CyTrack CyCC. Comparing Centrical vs. CyTrack CyCC reviews, Centrical has stronger overall reviews.

      Centrical vs. CyTrack CyCC Best Features & Functionality: Centrical

      Centrical vs. CyTrack CyCC both offer a strong set of features and functionality including Customer Management, Content Management System (CMS) Features, Reporting & Analytics, Systems/Administrative, Third-Party Integrations, Workforce Optimization, Supported Technologies. In our feature comparison of Centrical vs. CyTrack CyCC, Centrical offers more of the most popular features and tools than CyTrack CyCC.

      Centrical vs. CyTrack CyCC Best Pricing: CyTrack CyCC

      In our pricing comparison of Centrical vs. CyTrack CyCC, CyTrack CyCC's pricing starts at N/A/month and is more affordable compared to CyTrack CyCC's starting cost of N/A/month.

      Centrical vs. CyTrack CyCC Best Usability: Centrical

      Our comparison of Centrical vs. CyTrack CyCC shows that Centrical scores higher in usability for ease of use, meets requirements, learning curve, ease of admin. CyTrack CyCC scores higher in , but Centrical has the best scores overall for system usability.

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