The demands of today’s fast-paced customer experience market requires agents–and the companies supporting them–to be able to quickly respond to consumers across multiple points of contact while retaining a professional poise. Cytrack makes this goal a reality with CyCC, a multi-channel cloud inbound contact center for the business that wants an edge over the competition. CyCC delivers a fully developed toolset for agents to respond to customer needs, allowing them to go beyond the last-gen automatic call distribution system and capture interactions over voice, e-mail, SMS, web chat, social media, and more. With CyCC, calls aren’t always calls!
Integration with Multiple Products
CyCC is a widely adaptable, full-spectrum product that allows integration and synergy with all the latest and greatest system tools to focus your business. CRM and Social Media plug-ins will provide a comprehensive analysis of individual consumer contact preferences to show where the most resources should be focused. Multiple third-party relationship management systems are supported, including:
- Microsoft Dynamics
- And more…
Proprietary systems can also be hooked into CyCC with assistance from software kits and APIs provided by Cytrack, enabling expertly tailored integration that respects individual business demands.
Few businesses can afford the time and possible interruption of service needed to integrate and initiate a new system of contact for their existing agent centers. CyCC alleviates this stress by providing preset configurations based on worldwide best practice standards, all compacted into a simple installation wizard to provide the fastest system deployment possible to clients.
Superior Workflow Management
Forget the old, inefficient ways of handling incoming work by embracing CyCC’s powerful management tools to reduce dropped calls and ensure right contact scenarios on the first try. Skills-Based Routing, Call back queues, and emergency overflows are but a few tools available.