8x8 X Series vs. Crexendo: Which is Best? - Wheelhouse

8x8 X Series vs. Crexendo: Which is Best?

8x8 X Series vs. Crexendo Best Overall: Crexendo

In our comparison of 8x8 X Series vs. Crexendo, Crexendo is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

8x8 X Series Quick Info
WH Score:
8.8
Pricing Score:
8.2
Feature Score:
8.0
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Crexendo Quick Info
WH Score:
9.2
Pricing Score:
8.3
Feature Score:
8.4
Usability Score:
8.5
Company Size:All Sizes
Platforms:

Pricing

8x8 X Series Pricing
X2
$24
per user / per month
X4
$44
per user / per month
Crexendo Pricing
Price Range
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* Vendor does not share prices.

Features

8x8 X Series Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
Crexendo Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial

Pros & Cons

8x8 X Series Pros & Cons
Pros
  • I can receive business calls to my business number on my personal cell phone with the help of the IOS application
  • Thus allows me to leave my desk more frequently.
Cons
  • Terrible sound quality-too much noise in the background, the system crashes often, etc.
Crexendo Pros & Cons
Pros
  • I particularly appreciate the all-in-one nature of Crexendo, which provides a combination of a desk phone, softphone app, and mobile app with texting capabilities
  • This comprehensive solution offers convenience and versatility for communication.
Cons
  • Occasionally, I experience issues with my cell service, resulting in unreliable call hand-offs.

Reviews

8x8 X Series Reviews
Top Favorable Review
P
Paul
Reviewed on Jul 2, 2021

But now, most of the issues we had between us, in the beginning, are resolved. I like the product and would definitely recommend it to users who want to adopt it.

I can receive business calls to my business number on my personal cell phone with the help of the IOS application. Thus allows me to leave my desk more frequently.

The most difficult part for us was the set-up process. It was a disaster. But the fault lies with both the parties. However, our company took almost three months to get everything settled down and start working.

Top Critical Review
P
Patricia
Reviewed on Jul 2, 2021

This systems experience across the organization is bad despite using it to replace our physical phone lines. Its sound quality is awful and it crashes often.

Making international phone calls is possible as its app is great and helpful. You can interact in disparate formats as it has a phone service ad text chat option.

Terrible sound quality-too much noise in the background, the system crashes often, etc.

Crexendo Reviews
Top Favorable Review
M
Maria
Reviewed on Jul 2, 2021

I highly recommend Crexendo due to its top-notch customer service and thorough sales staff. While other providers may claim to offer texting capabilities, we found that most were still in the beta testing phase. Crexendo stands out for its reliable and fully functional texting feature.

I particularly appreciate the all-in-one nature of Crexendo, which provides a combination of a desk phone, softphone app, and mobile app with texting capabilities. This comprehensive solution offers convenience and versatility for communication.

If I understand correctly, the transition to a new phone app instead of regular updates is something you find unfavorable.

Top Critical Review
G
Gary
Reviewed on Jul 2, 2021

This product enables me to maintain mobility in my business operations and effectively manage my staff.

I appreciate Carol's exceptional attention to detail and her commitment to customer service. The service itself is user-friendly and straightforward to navigate.

Occasionally, I experience issues with my cell service, resulting in unreliable call hand-offs.

Alternatives

8x8 X Series Alternatives
Crexendo Alternatives
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8x8 X Series vs. Crexendo: Detailed Comparison

8x8 X Series vs. Crexendo Top Ratings & Reviews: Crexendo

In our rating and review comparison of 8x8 X Series vs. Crexendo, Crexendo has 122 user reviews and 8x8 X Series has 74. The average star rating for Crexendo is 4.86 while 8x8 X Series has an average rating of 3.77. Crexendo has more positive reviews than 8x8 X Series. Comparing 8x8 X Series vs. Crexendo reviews, Crexendo has stronger overall reviews.

8x8 X Series vs. Crexendo Best Features & Functionality: Crexendo

8x8 X Series vs. Crexendo both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Remote Support Features, Chat/IM Management, Supported Channels, Enhancements & Personalization, Collaboration Tools, Contact Management, Appointments/Scheduling, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, Document Management, Systems/Administrative, Identity and Access Management (IAM). In our feature comparison of 8x8 X Series vs. Crexendo, Crexendo offers more of the most popular features and tools than 8x8 X Series.

8x8 X Series vs. Crexendo Best Pricing: Crexendo

In our pricing comparison of 8x8 X Series vs. Crexendo, Crexendo's pricing starts at N/A/month and is more affordable compared to Crexendo's starting cost of N/A/month.

8x8 X Series vs. Crexendo Best Usability: Crexendo

Our comparison of 8x8 X Series vs. Crexendo shows that Crexendo scores higher in usability for setup & support, quality of support, ease of admin. 8x8 X Series scores higher in ease of use, meets requirements, learning curve, but Crexendo has the best scores overall for system usability.

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