Voice Over Internet Protocol (VoIP) technology makes it possible to make and receive calls using an internet connection. These cloud-based phone systems also provide tools for video and chat communication to improve collaborations within a business by centralizing communication tools in one easy to use, affordable platform.
Cloud-based VoIP systems are becoming the most embraced business communication option for companies of all sizes. Landline and traditional on-site PBX systems are being phased out increasingly every year due to the vast benefits of VoIP such as robust feature sets, cost-savings, and impressive productivity hikes.
Whether you have a small business or an international enterprise, there is a VoIP solution on the market to fulfill your needs and improve your business communications with new features and efficiencies
The features offered by phone system providers are the tools that will help enhance your company communications. While your business needs, users, and budget will all work together to help you choose the best phone system for your business, there is a list of core features offered by most phone system providers that you will want to make sure are included in whichever option you choose.
The core, must-have features of any VoIP phone system include:
- Call forwarding
- Number porting
- Call routing and transferring
- Call recording
- Auto-attendant or virtual receptionist
- Mobile apps
- Integration capability with other business software
- Call conferencing
- Data and screen sharing
- User-friendly dashboards
- Reporting and analytics
Using the best phone system for your business can bring many benefits (for communication and otherwise) to your company, including:
- Enhanced communication, both internally and externally
- Increased collaboration opportunities
- Increased mobility and flexibility
- Improved efficiency and productivity
- Reduced costs
- Competitive advantage and profit opportunities
- Advanced reporting and analytics
VoIP phone systems are more affordable than PBX and provide companies with increased mobility and efficiency, so the majority of new software implementations or upgrades are trending toward the cloud.
5G is also positioned to upgrade speed and quality for VoIP products. 5G will boast network speeds upwards of twenty times faster than the current 4G technology. The upped speed and bandwidth also mean fewer dropped connections, higher quality, and the ability for more devices to work much more quickly at the same time.
The size (and projected growth) of your company is undoubtedly going to influence your VoIP system decisions.
If you have a small company, you’ll need tools and features aligned with growing your business that also fit into your budget.
As an enterprise, you’ll have more complex communication needs and will benefit from a more robust VoIP system with extensive features, integrations, and security options to support your larger teams in all the collaborations needed to maintain relationships and continue building upon your large company.
If your business is mid-sized, you’ll need a good combination of tools and features for the best value and scalability options to give your company the most opportunity for improved communication.
There are many excellent VoIP vendors in the marketplace with a wide array of plans and pricing options to accommodate the needs and budgets of all companies. With so many options, choosing the best VoIP system for your company can be tricky, but if you are thoughtful and prepared in your approach to implementing a new communication system, you’ll be able to choose the best option for your business using our VoIP pricing considerations and comparison tools.