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Salesforce Sales Cloud - CRM

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  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

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Details

Salesforce CRM is the leading cloud-based CRM software solution in the market. It is scalable, highly secure, mobile, and promotes collaboration between employees of the organization. Leads can be nurtured better and then moved on to the next steps at the right time. Similarly, marketing campaigns are created, executed and monitored for greater efficiency. Salesforce CRM keeps all customer-related information and past interaction history is one place, making it easy to have a real 360 view of customers and facilitates closing more deals. Productivity of individual sales reps, as well as entire departments is enhanced thanks to greater automation. Finally, analytics helps to make better informed decisions using real-time insights.

Benefits

  • Close more deals: Salesforce CRM keeps all customer-related information, key contacts, past interactions, etc. in one place, so that leads can be managed easily. It is easy to access products sold, quotes sent and to better collaborate with other key players in the sales cycle. To help, the Opportunity Management feature ensures accurate lead scoring and assigns then to the right buying stage. It is easy to manage and track leads across different stages and channels. The solution enables streamlined workflow and higher productivity.
  • Get more leads: With Salesforce CRM, it is possible to generate and nurture more leads. Pardot Marketing Automation, lets you design, deploy and monitor online campaigns effectively. Through the Partner Community feature, it becomes easy to connect with channel partners and work with them to fuel your nurturing tracks and close deals faster.
  • Enhance Productivity:  Salesforce 1 Mobile App ensure that it is possible to work from anywhere at any time. Sales executives can log calls, perform sales activities, create opportunities, and view dashboards from anywhere. Workflows are completely automated and business processes can be created with a simple drag and drop feature. As Salesforce CRM is integrated with email applications, it is possible to sync contacts, events, alerts, etc.
  • Decision Making:  Salesforce CRM comes with intuitive dashboards, user-friendly customizable reports and analytics. Sales teams can take informed decisions in real time. The solution also supports sales forecasting and territory management. The Sales Wave Analytics helps to provide greater insight into the sales activities across any device

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Installation Options
  • Self-Installation
  • Professional Installation
Salesforce Automation
  • Account Management
  • Call Management
  • Contact Management
  • Customer Interactions
  • Document Management
  • File Sharing
  • Inventory Management
  • Invoicing
  • Lead Management
  • Opportunity Management
  • Order Tracking
  • Partner Management (PRM)
  • Product Purchase Reports
  • Sales Analytics
  • Sales Collaboration
  • Sales Quotes
  • Territory / Quota Management
  • Workflow Automation
  • Funnel management
Marketing Automation
  • Campaign Management
  • Competitor Tracking
  • Email Marketing
  • Lead Management
  • Marketing ROI and Analytics
  • Drip Campaigns
  • Landing Pages & Signup Forms
  • Auto-Responders
  • Shopping Cart Abandonment
  • Social Activity Automation
  • Conversion Tracking
  • Link Tracking
Customer Service Features
  • Built-in Reports
  • Call Center Support
  • Case Management
  • Chat/IM
  • Custom Reports
  • Customer Portal/Account
  • Email Management
  • Escalation
  • Knowledge Management
  • Ticketing
  • Real Time Sharing
  • Self-Service
System / Management Features
  • Employee Profiles
  • Employee Tracking & Support Applications
  • Group Calendar
  • Knowledge base
  • Performance Reviews
  • Social CRM
  • Project Management
  • Event Management
Integrations
  • Constant Contact
  • Facebook
  • GetResponse
  • LinkedIn
  • Outlook
  • Twitter
  • Web Dialer
Service Level Agreement
  • Yes
  • No

Pricing

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