Freshworks CRM Reviews, Features & Pricing 2021 - Wheelhouse

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Freshsales (offered by Freshdesk) is a cloud-based CRM software. It contains all the necessary tools to provide quality assistance to customers: multichannel communication, integrated, mechanical functions designed to boost agent productivity, intelligent automation, a self-service portal, community forums and much more. Freshdesk can help all kinds of companies to build a highly functional and very customizable cloud-based help desk system.

Thanks to its great adaptability, companies can customize the Freshsales sites with logos and other specific aspects of their business.

The core functionality of the software is a ticketing system that sorts the service requests of customers, distributed agents accordingly and ensures that problems are examined promptly. Other main features include:

  • Tickets by email
  • Self-service Portal & Basic reconnaissances
  • Automation of business rules
  • Integrated satisfaction surveys
  • Custom domain mapping
  • Customizing the customer layout
  • Support via social networks, Twitter, Facebook
  • Synchronized Facebook Application
  • Integrated community forums
  • Time tracking tickets, basic and advanced reporting
  • Support multi-product, multi-lingual portals
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Customizable roles for agents, collision detection
  • Access to FreshThemes gallery

Freshdesk’s unique key feature includes integrations and API functionality with many other popular business applications like CRM systems, eCommerce solutions, and invoicing tools. Other integration options are:

  • Integration with over 30 popular tools including Google Analytics, Salesforce, SurveyMonkey, Jira, Dropbox, Hangouts, etc.
  • Integration with time tracking and billing tools including Harvest, Screenr, Campaign Monitor, etc.
Excellent
rating
/ 5
no data available

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the CRM category is 4.19.

Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

No Data Available
usability
0.00/ 5
no data available

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

Freshworks CRM Features

Packages
Features
Service Terms Offered
Account Manager
Salesforce Automation
Account Management
Call Management
Contact Management
Lead Management
Opportunity Management
Territory / Quota Management
Workflow Automation
API
Marketing Automation
Conversion Tracking
Pipeline Management
Sales Pipeline
Custom Dashboards
Sales Forecasting
Customer Service Features
Chat/IM
Custom Reports
Built-in Reports
System/Management Features
Event Management
Role-Based Permissions
Lead Scoring
SMS
Limit 5000 contacts
Limit 3000 contacts
Limit 1000 contacts
AI Features
Mobile App
Call/Phone
Contact List
Web Forms
Call Recording
Custom Fields
Integrations
Facebook
Slack
Growth
20/33
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Popular
Pro
26/33
 
 
 
 
 
 
 
 
 
 
 
 
 
Enterprise
31/33
 
 
 
 
 
 
 
 

Freshworks CRM Pricing

Request a custom quote for your business

Freshworks CRM Resources

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