Wheelhouse Score
2.79/5
Above Average
Rating
4.50/5
Excellent
Features
1.56/5
Average
Pricing
Lower-Cost

Freshsales (offered by Freshdesk) is a cloud-based CRM software. It contains all the necessary tools to provide quality assistance to customers: multichannel communication, integrated, mechanical functions designed to boost agent productivity, intelligent automation, a self-service portal, community...

Overview

Freshsales (offered by Freshdesk) is a cloud-based CRM software. It contains all the necessary tools to provide quality assistance to customers: multichannel communication, integrated, mechanical functions designed to boost agent productivity, intelligent automation, a self-service portal, community forums and much more. Freshdesk can help all kinds of companies to build a highly functional and very customizable cloud-based help desk system.

Thanks to its great adaptability, companies can customize the Freshsales sites with logos and other specific aspects of their business.

The core functionality of the software is a ticketing system that sorts the service requests of customers, distributed agents accordingly and ensures that problems are examined promptly. Other main features include:

  • Tickets by email
  • Self-service Portal & Basic reconnaissances
  • Automation of business rules
  • Integrated satisfaction surveys
  • Custom domain mapping
  • Customizing the customer layout
  • Support via social networks, Twitter, Facebook
  • Synchronized Facebook Application
  • Integrated community forums
  • Time tracking tickets, basic and advanced reporting
  • Support multi-product, multi-lingual portals
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Customizable roles for agents, collision detection
  • Access to FreshThemes gallery

Freshdesk’s unique key feature includes integrations and API functionality with many other popular business applications like CRM systems, eCommerce solutions, and invoicing tools. Other integration options are:

  • Integration with over 30 popular tools including Google Analytics, Salesforce, SurveyMonkey, Jira, Dropbox, Hangouts, etc.
  • Integration with time tracking and billing tools including Harvest, Screenr, Campaign Monitor, etc.

Packages

Growth

  • Salesforce Automation
    • Account Management
    • Lead Management
    • Opportunity Management
    • Contact Management
    • API
    • Workflow Automation
  • System/Management Features
    • Limit 1000 contacts
    • Lead Scoring
    • SMS
    • Mobile App
    • Web Forms
    • Call/Phone
    • Contact List
  • Marketing Automation
    • Pipeline Management
    • Sales Pipeline
    • Custom Dashboards
  • Customer Service Features
    • Chat/IM
    • Custom Reports
  • Integrations
    • Facebook
    • Slack

Pro

Popular
  • Salesforce Automation
    • Account Management
    • Lead Management
    • Opportunity Management
    • Contact Management
    • API
    • Workflow Automation
    • Territory / Quota Management
  • System/Management Features
    • Lead Scoring
    • SMS
    • Mobile App
    • Web Forms
    • Call/Phone
    • Contact List
    • Role-Based Permissions
    • Limit 3000 contacts
    • AI Features
    • Custom Fields
  • Marketing Automation
    • Pipeline Management
    • Sales Pipeline
    • Custom Dashboards
    • Conversion Tracking
  • Customer Service Features
    • Chat/IM
    • Custom Reports
    • Built-in Reports
  • Integrations
    • Facebook
    • Slack

Enterprise

  • Salesforce Automation
    • Account Management
    • Lead Management
    • Opportunity Management
    • Contact Management
    • API
    • Workflow Automation
    • Territory / Quota Management
    • Call Management
  • System/Management Features
    • Lead Scoring
    • SMS
    • Mobile App
    • Web Forms
    • Call/Phone
    • Contact List
    • Role-Based Permissions
    • AI Features
    • Custom Fields
    • Limit 5000 contacts
    • Call Recording
    • Event Management
  • Marketing Automation
    • Pipeline Management
    • Sales Pipeline
    • Custom Dashboards
    • Conversion Tracking
    • Sales Forecasting
  • Customer Service Features
    • Chat/IM
    • Custom Reports
    • Built-in Reports
  • Integrations
    • Facebook
    • Slack
  • Service Terms Offered
    • Account Manager

Media

Pricing

Request a custom quote for your business

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