envision Reviews, Features & Pricing 2021 - Wheelhouse

  • Overview
  • Reviews
Contact Vendor

Customers expect more from business contact centers today, and while many business are rating their services as top-of-the-line, consumer reporting shows a sharp divide in opinion. Envision’s renowned Workforce Optimization solution steps in to close this gap by delivering transformative customer interactions through multiple channels, providing clients the tools they need to better isolate and innovate the customer experience all through a reliable, secure operating environment. Businesses that choose Envision have seen dramatic increases in key metrics of sales, productivity, and quality control without sacrificing any of the core values of accountability and professionalism that drive any good sales model.

Implementation Suited to Business Model

While many modern contact center solutions tout the merits an exclusively cloud-based platform, Envision recognizes that many client businesses thrive on unique models that may or may not be suitable for cloud implementation. Clients therefore have the freedom to choose between Cloud and On-Premise packages for Click2Coach, Envision’s proprietary software solution for transforming the consumer experience. Both packages emphasize cost-effectiveness, scalability and security with no lack of features to support and encourage improvements in agent performance.

Deliver Real Time Feedback

Existing business processes are often slow to respond to necessary agent feedback and training when the tools available to them do not provide ample notice and are supported by inefficient bureaucracies. Click2Coach drives change from the ground up by offering real-time agent analytics and performance evaluations that encourage coaching and training on-the-fly while a scenario is still fresh. Tailored training packages are available with professionally verified training scenarios that can be used by agents without stretching trainers and supervisors thin.

First-In-Class Technical Support

Envision’s trained engineers are on-hand to eliminate roadblocks and bottlenecks in service through a world-class escalation model that includes access to the Click2Coach development team to minimize turnaround time with web-based follow-up.

Above Average
rating
/ 5
no data available

We calculate our Rating by using real reviews written by people who used the software products directly. You can find out more by checking our Methodology Page. The Average score for the Contact Center category is 4.24.

Above Average
features
/ 5

Our Features lists contain updated sets taken directly from the software providers. We update our list every three months.

No Data Available
usability
0.00/ 5
no data available

We determine our Usability Metrics by using our powerful proprietary machine learning algorithm. Our data is updated frequently and we work hard on correcting any skewed metrics.

envision Features

Packages
Features
Reporting and Analytics Features
Call Log Reports
Call Monitoring
Call Recording
Scoring
Database Administration
Real-Time Analytics
Automated Reporting
Voice Analytics
Ad Hoc Reporting
Geographical Reporting
Real-Time and Historic Reporting APIs
Interaction Analytics
Customer Satisfaction Reporting
Multilingual Customer Surveys
Customer Surveys
Tickets for Abandoned Calls
Graphical Reporting
Reporting Templates, Pre-Built, Ad-Hoc & Custom Reporting
Quality Monitoring
Historical Reporting
Real-Time Dashboards
OmniChannel Analytics
Customer Journey Reporting
Live Call Analytics
Abandoned Call Analytics
Reporting Export Functions
Email Reports
Latency Monitoring Dashboards
Coaching/Interaction Review
Third-Party Data Sources
Screen Recording
Campaign Monitoring
Inbound Calling Features
ACD (Automatic Call Distributor)
ANI (Automatic Number Identification)
Integrations
Call Analytics
System Management Features
Forecasting
Scheduling
Call Scripting
Coaching Tools
Virtualization
Web-based Administration
Heads Up Display™ (HUD) Mobile App
Heads Up Display™ (HUD)
Data Backup
Continuous Upgrades
Conference Bridge
IP PBX
Centralized Administration (for Agents)
Load Balancing
Contact Center Features
Queue Management
Lead Management
Omni-Channel Routing Features
ANI (Automatic Number Identification)
ACD (Automatic Call Distribution)
Automations and AI
Automatic Routing
Workforce Optimization Features
CX Analytics
Gamification
Customer Relationship Management (CRM)
Quality Management
eLearning Tools
Collision Detection
Call Wrap-Up Time Limits
Performance Management
Agent Management
Call Presence
Barge, Monitor, Whisper
Predictive Web Engagement
Customized Workflows
Notes
Record & Replay
Envision - Contact Center
69/69
 
 
 
 
 
 
 
 

envision Pricing

Request a custom quote for your business

envision Resources

Recommended Articles

Remote Customer Service: Contact Center Must-Haves for Serving Customers at Home

With the onset of a global pandemic, what was once a choice has become a necessity: remote work solutions. When it co...

The Role of Contact Center in UCaaS Platforms

Business communications are currently moving to the cloud at an expedited rate. While this trend was already developi...

Elevating the Human Element of Customer Experience with Video Chat

Customers are savvy and understand they have many options to choose form when they’re shopping for any of the n...

Which Contact Center Features Should Your SMB Embrace First?

Providing an excellent customer care experience is very important in any size company, but when your business is smal...

The Important Role Your Contact Center Plays in Creating an Excellent Customer Experience

Contact Center software has become much more robust and is very much centered around strategically enhancing a custom...

5 Most Influential Contact Center Trends and Business Benefits

While the overarching importance of customer service has been a main business component for decades, technology and c...

envision Media

Get In Touch
wheelhouse logo
Advertise With Us
info@wheelhouse.com