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CyTrack CyCC - Contact Center

  • Deployment:
  • Company Size:SML
  • Features:
  • Platforms:
  • Pricing:

Details

The demands of today’s fast-paced customer experience market requires agents–and the companies supporting them–to be able to quickly respond to consumers across multiple points of contact while retaining a professional poise. Cytrack makes this goal a reality with CyCC, a multi-channel cloud inbound contact center for the business that wants an edge over the competition. CyCC delivers a fully developed toolset for agents to respond to customer needs, allowing them to go beyond the last-gen automatic call distribution system and capture interactions over voice, e-mail, SMS, web chat, social media, and more. With CyCC, calls aren’t always calls!

Integration with Multiple Products

CyCC is a widely adaptable, full-spectrum product that allows integration and synergy with all the latest and greatest system tools to focus your business. CRM and Social Media plug-ins will provide a comprehensive analysis of individual consumer contact preferences to show where the most resources should be focused. Multiple third-party relationship management systems are supported, including:

  • Microsoft Dynamics
  • Salesforce
  • SalesLogix
  • GoldMin
  • Maximizer
  • ACT!
  • And more…

Proprietary systems can also be hooked into CyCC with assistance from software kits and APIs provided by Cytrack, enabling expertly tailored integration that respects individual business demands.

World-Class Deployment

Few businesses can afford the time and possible interruption of service needed to integrate and initiate a new system of contact for their existing agent centers. CyCC alleviates this stress by providing preset configurations based on worldwide best practice standards, all compacted into a simple installation wizard to provide the fastest system deployment possible to clients.

Superior Workflow Management

Forget the old, inefficient ways of handling incoming work by embracing CyCC’s powerful management tools to reduce dropped calls and ensure right contact scenarios on the first try. Skills-Based Routing, Call back queues, and emergency overflows are but a few tools available.

Features

Pricing Model
  • Monthly subscription per user
  • Monthly subscription
  • Yearly subscription per user
  • Monthly site license
  • Yearly site license
  • Metered per minute
  • Flat fee
  • Percentage-based (% of collections or claims)
  • Fee-based (fixed $/claim)
  • Hybrid (combination of % and fixed amount/claim)
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Mobile Apps Offered
  • None
  • iOS
  • Android
Mobile friendly?
  • Yes
  • No
Service Terms Offered
  • Commitment Free
  • Free Setup
  • Free Cancellation
  • Money Back Guarantee
  • Month-to-Month Option
  • Keep Original Number
  • Customizable Plans
  • Account Manager
  • Free In-Network Calls
  • Unlimited Minutes
  • International Calls
  • Reduced Price for Multiple Users
Support Features
  • FAQs Section
  • Tutorials
  • Telephone Support
  • Email Support
  • 24/7 Support
  • Online Chat
  • Forum
  • In-Person Training
  • Social Media
  • Knowledge Base
  • Webinars
Inbound Calling Features
  • Call queuing
  • IVR (Interactive Voice Response)
  • Speech Recognition
  • ACD (Automatic Call Distributor)
  • ANI (Automatic Number Identification)
  • CTI (Computer Telephony Integration)
  • DTMF (Dual Tone Multi-Frequency Signaling)
  • Text-to-speech conversion
  • Skill based routing
Outbound Calling Features
  • Auto dialer
  • Call list imports
  • Campaign Management
  • Outbound IVR
  • Multichannel communications
  • Multiple Initiative Management
Reporting Features
  • Call Logging
  • Monitoring
  • Call Recording
  • Scoring
  • Database Administration
  • Real time reporting
  • Automated Reporting
Social Media Features
  • Alerts
  • Customer Interaction
  • Trend Monitoring
  • Integration with social media sites
System Management Features
  • Forecasting
  • Scheduling
  • Call Scripting
  • Coaching Tools
  • Virtualization
  • Up time assurance
Security/Compliance Features
  • Encryption
  • Data masking
  • Open ID
  • RBAC (Role Based Access Control)
  • Form-based Authentification
  • SAML 2.0 (Security Assertion Markup Language)
  • Custom Single Sign-In
  • Physical Data Center Security
  • Secure Socket Layer (SSL) Connections
  • SSAE SOC 2 Type II Certified
  • TCPA
  • PCI
  • ISO/IEC 27001 Compliance
  • National DNC Compliance
Integrations
  • Salesforce
  • SugarCRM
  • InfusionSoft
  • Microsoft Dynamics CRM
  • TeamSupport
  • MHelpDesk
  • Zendesk
  • Pardot
  • Act-on
  • Spiceworks
  • Netsuite
  • Oracle Marketing Cloud
  • Freshdesk
  • Zoho CRM
Service Level Agreement
  • Yes
  • No

Pricing

Request a custom quote for your business

Get Pricing

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