CyTrack CyCC

By CyTrack Intelligence Systems

Wheelhouse Score
2.77/5
Above Average
Rating
5.00/5
Excellent
Features
2.41/5
Average
Pricing
Higher-Cost

The demands of today’s fast-paced customer experience market requires agents–and the companies supporting them–to be able to quickly respond to consumers across multiple points of contact while retaining a professional poise. Cytrack makes this goal a reality with CyCC, a multi-cha...

Overview

The demands of today’s fast-paced customer experience market requires agents–and the companies supporting them–to be able to quickly respond to consumers across multiple points of contact while retaining a professional poise. Cytrack makes this goal a reality with CyCC, a multi-channel cloud inbound contact center for the business that wants an edge over the competition. CyCC delivers a fully developed toolset for agents to respond to customer needs, allowing them to go beyond the last-gen automatic call distribution system and capture interactions over voice, e-mail, SMS, web chat, social media, and more. With CyCC, calls aren’t always calls!

Integration with Multiple Products

CyCC is a widely adaptable, full-spectrum product that allows integration and synergy with all the latest and greatest system tools to focus your business. CRM and Social Media plug-ins will provide a comprehensive analysis of individual consumer contact preferences to show where the most resources should be focused. Multiple third-party relationship management systems are supported, including:

  • Microsoft Dynamics
  • Salesforce
  • SalesLogix
  • GoldMin
  • Maximizer
  • ACT!
  • And more…

Proprietary systems can also be hooked into CyCC with assistance from software kits and APIs provided by Cytrack, enabling expertly tailored integration that respects individual business demands.

World-Class Deployment

Few businesses can afford the time and possible interruption of service needed to integrate and initiate a new system of contact for their existing agent centers. CyCC alleviates this stress by providing preset configurations based on worldwide best practice standards, all compacted into a simple installation wizard to provide the fastest system deployment possible to clients.

Superior Workflow Management

Forget the old, inefficient ways of handling incoming work by embracing CyCC’s powerful management tools to reduce dropped calls and ensure right contact scenarios on the first try. Skills-Based Routing, Call back queues, and emergency overflows are but a few tools available.

Packages

Evolve CX Silver

Outbound CC
  • Contact Center Features
    • Outbound Support Tools
    • Unified Communications (Voice, Video, Chat, Email)
    • Digital Channels
    • Hot Desking
    • SMS
    • Call Hold
    • Mobile Agent
    • Busy Lamp Field
  • Reporting and Analytics Features
    • Reporting Templates, Pre-Built, Ad-Hoc & Custom Reporting
    • Historical Reporting
    • Real-Time Dashboards
    • Real-Time and Historic Reporting APIs
    • Call Recording
    • Voice Analytics
    • Email Reports
    • Latency Monitoring Dashboards
    • Customer Satisfaction Reporting
  • Workforce Optimization Features
    • Agent Management
    • Customer Relationship Management (CRM)
    • Call Presence
    • Quality Management
  • Automations and AI
    • Click-to-Call
    • Screenpops
  • Omni-Channel Routing Features
    • One-Click Call Transfers
  • Integrations
    • Call Analytics
    • Microsoft Outlook
    • APIs
  • Security/Compliance Features
    • Single-Sign-On
  • Outbound Calling Features
    • Campaign Management

Evolve-CX Gold

Inbound CC
  • Contact Center Features
    • Outbound Support Tools
    • Unified Communications (Voice, Video, Chat, Email)
    • Digital Channels
    • Hot Desking
    • SMS
    • Call Hold
    • Mobile Agent
    • Busy Lamp Field
    • Queued Call Back
  • Reporting and Analytics Features
    • Reporting Templates, Pre-Built, Ad-Hoc & Custom Reporting
    • Historical Reporting
    • Real-Time Dashboards
    • Real-Time and Historic Reporting APIs
    • Call Recording
    • Voice Analytics
    • Email Reports
    • Latency Monitoring Dashboards
    • Customer Satisfaction Reporting
  • Workforce Optimization Features
    • Agent Management
    • Customer Relationship Management (CRM)
    • Call Presence
    • Quality Management
  • Automations and AI
    • Click-to-Call
    • Screenpops
    • Skills-Based Routing
    • Automatic Routing
  • Omni-Channel Routing Features
    • One-Click Call Transfers
  • Integrations
    • Call Analytics
    • Microsoft Outlook
    • APIs
  • Security/Compliance Features
    • Single-Sign-On
  • Outbound Calling Features
  • Contact Center Types
    • Inbound

Evolve CX Platinum

Omni Channel
  • Contact Center Features
    • Outbound Support Tools
    • Unified Communications (Voice, Video, Chat, Email)
    • Digital Channels
    • Hot Desking
    • SMS
    • Call Hold
    • Mobile Agent
    • Busy Lamp Field
    • Queued Call Back
    • Web Callback
    • Self-Service
  • Reporting and Analytics Features
    • Reporting Templates, Pre-Built, Ad-Hoc & Custom Reporting
    • Historical Reporting
    • Real-Time Dashboards
    • Real-Time and Historic Reporting APIs
    • Call Recording
    • Voice Analytics
    • Email Reports
    • Latency Monitoring Dashboards
    • Customer Satisfaction Reporting
  • Workforce Optimization Features
    • Agent Management
    • Customer Relationship Management (CRM)
    • Call Presence
    • Quality Management
  • Automations and AI
    • Click-to-Call
    • Screenpops
    • Skills-Based Routing
    • Automatic Routing
    • Voicebots
    • Chatbots
    • Intelligent IVR
  • Omni-Channel Routing Features
    • One-Click Call Transfers
    • Interactive Voice Response (IVR)
  • Integrations
    • Call Analytics
    • Microsoft Outlook
    • APIs
    • Facebook Messenger
  • Security/Compliance Features
    • Single-Sign-On
  • Outbound Calling Features
    • Campaign Management
  • Contact Center Types
    • Inbound
    • Outbound
  • Support Features
  • Inbound Calling Features
    • Speech Recognition

Evolve-CX Diamond

Omni-Channel CC+WFM
  • Contact Center Features
    • Outbound Support Tools
    • Unified Communications (Voice, Video, Chat, Email)
    • Digital Channels
    • Hot Desking
    • SMS
    • Call Hold
    • Mobile Agent
    • Busy Lamp Field
    • Queued Call Back
    • Web Callback
    • Self-Service
  • Reporting and Analytics Features
    • Reporting Templates, Pre-Built, Ad-Hoc & Custom Reporting
    • Historical Reporting
    • Real-Time Dashboards
    • Real-Time and Historic Reporting APIs
    • Call Recording
    • Voice Analytics
    • Email Reports
    • Latency Monitoring Dashboards
    • Customer Satisfaction Reporting
  • Workforce Optimization Features
    • Agent Management
    • Customer Relationship Management (CRM)
    • Call Presence
    • Quality Management
  • Automations and AI
    • Click-to-Call
    • Screenpops
    • Skills-Based Routing
    • Automatic Routing
    • Voicebots
    • Chatbots
    • Intelligent IVR
  • Omni-Channel Routing Features
    • One-Click Call Transfers
    • Interactive Voice Response (IVR)
  • Integrations
    • Call Analytics
    • Microsoft Outlook
    • APIs
    • Facebook Messenger
  • Security/Compliance Features
    • Single-Sign-On
  • Outbound Calling Features
    • Campaign Management
  • Contact Center Types
    • Inbound
    • Outbound
  • Support Features
  • Inbound Calling Features
    • Speech Recognition

Pricing

Request a custom quote for your business

Recommended Articles

Remote Customer Service: Contact Center Must-Haves for Serving Customers at Home

With the onset of a global pandemic, what was once a choice has become a necessity: remote work solutions. When it co...

The Role of Contact Center in UCaaS Platforms

Business communications are currently moving to the cloud at an expedited rate. While this trend was already developi...

Elevating the Human Element of Customer Experience with Video Chat

Customers are savvy and understand they have many options to choose form when they’re shopping for any of the n...

Which Contact Center Features Should Your SMB Embrace First?

Providing an excellent customer care experience is very important in any size company, but when your business is smal...

The Important Role Your Contact Center Plays in Creating an Excellent Customer Experience

Contact Center software has become much more robust and is very much centered around strategically enhancing a custom...

5 Most Influential Contact Center Trends and Business Benefits

While the overarching importance of customer service has been a main business component for decades, technology and c...

Conversational AI and the Future of Customer Communications

The fact that robots are capable of attending to customer quandaries is an understatement. Here's how AI and its subset technologies are making it all happen.

Holiday Customer Experience Showdown: B2B Vs. B2C

How do service needs differ between B2B and B2C companies, during the holiday season? We discuss some key giveaways, and how you can optimize your service standards no matter what you specialize in.

Why is Multilingual Support Important in the Contact Center?

In recent years, customer experience has become a leading business initiative, and many companies are investing in ne...

What is SIP Trunking?

SIP (Session Initiation Protocol) is a protocol for streaming communication, including voice, video, and other media ...

What Contact Center Features NOT to Purchase

Contact center functionality is expanding rapidly. Whereas an inbound call center and an outbound one were typically ...

Auto Attendant Features Every Small Business Needs

One of the best features offered by the majority of VoIP providers (often at no additional charge for business accoun...

Loading Reviews..