In our comparison of Zendesk Sell vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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Their team is very small and doesn't like to take ideas for their growth.
With great API, you can add customized features. It provides a better understanding of the sales process.
It is a bit pricey. A few of the features need to be improved.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
Their team is very small and doesn't like to take ideas for their growth.
With great API, you can add customized features. It provides a better understanding of the sales process.
It is a bit pricey. A few of the features need to be improved.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
Their team is very small and doesn't like to take ideas for their growth.
With great API, you can add customized features. It provides a better understanding of the sales process.
It is a bit pricey. A few of the features need to be improved.
Their team is very small and doesn't like to take ideas for their growth.
With great API, you can add customized features. It provides a better understanding of the sales process.
It is a bit pricey. A few of the features need to be improved.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Zendesk Sell vs. Zendesk Suite, Zendesk Suite has 388 user reviews and Zendesk Sell has 27. The average star rating for Zendesk Suite is 4.50 while Zendesk Sell has an average rating of 4.48. Zendesk Suite has more positive reviews than Zendesk Sell. Comparing Zendesk Sell vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
Zendesk Sell vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Contact Management, Phone System Features, Helpdesk Features, Call Management & Administration, Call Routing Types, Call Time Limits, Reporting & Analytics, Drag-and-Drop Builders/Designers, Supported Channels, Campaign Types, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of Zendesk Sell vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than Zendesk Sell.
In our pricing comparison of Zendesk Sell vs. Zendesk Suite, Zendesk Suite's pricing starts at 0/month and is more affordable compared to Zendesk Suite's starting cost of 0/month.
Our comparison of Zendesk Sell vs. Zendesk Suite shows that Zendesk Sell scores higher in usability for ease of use, meets requirements, setup & support. Zendesk Suite scores higher in learning curve, quality of support, ease of admin, but Zendesk Sell has the best scores overall for system usability.
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