In our comparison of SugarCRM vs. Verint, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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General Comments: The big companies will find it very beneficial.
Listing all my employees on my business page is easy with it.
Email viewing is not attractive.
Workforce management is a snap with this tool's excellent scheduling and queue analysis tools. Its incredibly easy to use nature is a big plus. On the other hand, the high cost may be a deal breaker. Furthermore, putting new ideas into practice can be very difficult.
I have worked with Sugar CRM and created numerous add-ons for consulting projects.
Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.
A dated UI, tabs are poorly displayed.
It's brought us precision, saved us time, enhanced communication, and allowed us to make the most of our workforce allocation, even in areas we previously struggled with. The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
Inability of Verint WFM Pro to maintain static schedules without manual intervention.
General Comments: The big companies will find it very beneficial.
Listing all my employees on my business page is easy with it.
Email viewing is not attractive.
I have worked with Sugar CRM and created numerous add-ons for consulting projects.
Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.
A dated UI, tabs are poorly displayed.
Workforce management is a snap with this tool's excellent scheduling and queue analysis tools. Its incredibly easy to use nature is a big plus. On the other hand, the high cost may be a deal breaker. Furthermore, putting new ideas into practice can be very difficult.
It's brought us precision, saved us time, enhanced communication, and allowed us to make the most of our workforce allocation, even in areas we previously struggled with. The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.
Inability of Verint WFM Pro to maintain static schedules without manual intervention.
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In our rating and review comparison of SugarCRM vs. Verint, Verint has 14 user reviews and SugarCRM has 38. The average star rating for Verint is 4.21 while SugarCRM has an average rating of 4.05. Verint has more positive reviews than SugarCRM. Comparing SugarCRM vs. Verint reviews, Verint has stronger overall reviews.
SugarCRM vs. Verint both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Campaign Types, Supported Channels, Accounting Features, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Workflow Automation, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Helpdesk Features, Limits, Supported Technologies. In our feature comparison of SugarCRM vs. Verint, SugarCRM offers more of the most popular features and tools than Verint.
In our pricing comparison of SugarCRM vs. Verint, Verint's pricing starts at N/A/month and is more affordable compared to Verint's starting cost of N/A/month.
Our comparison of SugarCRM vs. Verint shows that SugarCRM scores higher in usability for ease of use, learning curve, setup & support, ease of admin. Verint scores higher in meets requirements, quality of support, but SugarCRM has the best scores overall for system usability.
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