Verint Reviews & Overview

What is Verint?

As a leading CRM provider of actionable intelligence solutions, Verint provides a comprehensive platform for customer engagement optimization. Verint’s software and services can help your organization to enrich interactions, optimize your workforce and improve business processes.

Verint’s customer engagement optimization technique provides proven solutions for the workforce, customer analysis, and engagement management needed to help you transform the customer experirnce. Together, these solutions enable your business to provide a personalized, contextual and consistent experience, regardless of user or the channel for engagement.

Also, you can aggregate, analyze and act on the enormous amount of data about customers resulting from these interactions gathered from different departments and systems within your company.

Helping you to understand big data, both structured and non-structured, Verint customer engagement optimization solutions can provide an improved understanding of the performance of the workforce, the operational efficiency of service processes, quality of interactions and customer behavior. With this information, you can:

Optimize engagement throughout the customer journey, through multiple channels and in an integrated manner.
Meet customer needs with the most qualified employees.
See trends and find the root causes of employee and customer behavior.
Incorporate the business processes and dialogues that will provide personalized, contextual, consistent and fast solutions.
Break up organizational silos to deliver customer-centric strategies.
Identify fraud and reduce risks quickly and safely.
Empower employees to provide efficient and effective interactions.
Increase the satisfaction of customers and employees.

The Engagement Analysis feature collects and correlates massive amounts of data about customer interactions, conferences and profiles to help improve the engagement of customers and employees. The Text Analysis tool analyzes text-based communications, including email, Web forms and publications on social networks such as Facebook and Twitter.

Thousands of organizations worldwide rely on Verint to help increase customer loyalty, increase revenue, reduce risk and manage operating costs in their contact centers and marketing, customer service and support operations.

Company:Verint

Categories:CRM

Platforms:

Links:App Store, Google Play

Verint Recent Reviews

Mark

Reviewed on 26 April 2023

Efficient WFO Management with Verint's Platform

Since we've centralized our daily operations team with Verint's platform, managing service levels and call queues has become much simpler. This has streamlined our processes and made everything more efficient.

Pros

I love that I can easily view the schedules of associates on Verint's platform.
It makes it simple for me to monitor them and ensure everything is running smoothly.
I also appreciate that everything I need is in one place, making my job much more efficient.

Cons

Entering a case when adding a new associate can be a bit tedious, but I'm pleased to hear that Verint is working on this issue.
They're allowing clients more autonomy in the Cloud, which should make the process easier and faster.

Richard

Reviewed on 31 March 2023

Simple and streamlined

Basically, it helps us keep our crew's calendars organized so we can handle our call volume in a way that's effective and efficient. That means we're more productive, which translates to a better experience for our customers.

Pros

I don't actually use it myself, but I help out the team that does.
I really dig how simple and effective it is for them to create, manage, and edit schedules for our crew.

Cons