Verint
Verint
14 reviews
WH Score
7.9

Verint Overview

What is Verint?

As a leading CRM provider of actionable intelligence solutions, Verint provides a comprehensive platform for customer engagement optimization. Verint’s software and services can help your organization to enrich interactions, optimize your workforce and improve business processes.

Verint’s customer engagement optimization technique provides proven solutions for the workforce, customer analysis, and engagement management needed to help you transform the customer experirnce. Together, these solutions enable your business to provide a personalized, contextual and consistent experience, regardless of user or the channel for engagement.

Also, you can aggregate, analyze and act on the enormous amount of data about customers resulting from these interactions gathered from different departments and systems within your company. 

Helping you to understand big data, both structured and non-structured, Verint customer engagement optimization solutions can provide an improved understanding of the performance of the workforce, the operational efficiency of service processes, quality of interactions and customer behavior. With this information, you can:

  • Optimize engagement throughout the customer journey, through multiple channels and in an integrated manner.
  • Meet customer needs with the most qualified employees.
  • See trends and find the root causes of employee and customer behavior.
  • Incorporate the business processes and dialogues that will provide personalized, contextual, consistent and fast solutions.
  • Break up organizational silos to deliver customer-centric strategies.
  • Identify fraud and reduce risks quickly and safely.
  • Empower employees to provide efficient and effective interactions.
  • Increase the satisfaction of customers and employees.

The Engagement Analysis feature collects and correlates massive amounts of data about customer interactions, conferences and profiles to help improve the engagement of customers and employees. The Text Analysis tool analyzes text-based communications, including email, Web forms and publications on social networks such as Facebook and Twitter.

Thousands of organizations worldwide rely on Verint to help increase customer loyalty, increase revenue, reduce risk and manage operating costs in their contact centers and marketing, customer service and support operations.


Company:Verint
Categories:CRM
Platforms:

Verint Recent Reviews


J
Jami
Reviewed on 29 December 2023

Saves Time, Needs More Reports

Staff scheduling has been transformed with Verint! No more balancing spreadsheets to determine who is needed where and when. Now that everything is transparent from month to month, life is so much simpler. The fact that reports could be more varied is a concern.


M
Morris
Reviewed on 18 December 2023

Great for Scheduling, But Pricey and a Bit Fiddly

Workforce management is a snap with this tool's excellent scheduling and queue analysis tools. Its incredibly easy to use nature is a big plus. On the other hand, the high cost may be a deal breaker. Furthermore, putting new ideas into practice can be very difficult.


Verint Pricing


Verint Customer Engagement Platform
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Verint Pricing Details

Verint Key Features


Chat/IM Management

  • Chatbots

Reporting & Analytics

  • Sales Analytics
  • ROI Reports
  • Forecasting
  • Quality Monitoring
  • CX Analytics
  • Compliance Reports

Portal Types

  • Customer/Client Portal
Verint Features Details

Verint Media


Verint Videos

Verint Wheelhouse Score

7.9
What is this?

The Average Wheelhouse score for the CRM category is 7.8

Verint User Scores

  • Ease of Use
    6.6
  • Meets Requirements
    7.6
  • Learning Curve
    7
  • Setup & Support
    6.6
  • Quality of Support
    8.6
  • Ease of Admin
    7.2

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