SugarCRM vs. TeamSupport: Which is Best? - Wheelhouse

SugarCRM vs. TeamSupport: Which is Best?

SugarCRM vs. TeamSupport Best Overall: SugarCRM

In our comparison of SugarCRM vs. TeamSupport, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:
TeamSupport Quick Info
WH Score:
7.1
Pricing Score:
6.4
Feature Score:
6.6
Usability Score:
6.8
Company Size:All Sizes
Platforms:

Pricing

SugarCRM Pricing

N/A

TeamSupport Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

SugarCRM Features
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Subscription Management
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Attribution
  • Lead Nurturing
  • Campaign Orchestration
  • Chatbots
TeamSupport Features
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Subscription Management
  • Lead Generation
  • Lead Registration
  • Lead Distribution
  • Lead Aggregation
  • Lead Augmentation
  • Lead Attribution
  • Lead Nurturing
  • Campaign Orchestration
  • Chatbots

Pros & Cons

SugarCRM Pros & Cons
Pros
  • Listing all my employees on my business page is easy with it.
Cons
  • A dated UI, tabs are poorly displayed.
TeamSupport Pros & Cons
Pros
  • The support provided by TeamSupport is outstanding
  • .
Cons
  • The system's wiki lacks customization and doesn't integrate well with other articles
  • .

Reviews

SugarCRM Reviews
Top Favorable Review
C
Cynthia
Reviewed on Jul 2, 2021

General Comments: The big companies will find it very beneficial.

Listing all my employees on my business page is easy with it.

Email viewing is not attractive.

Top Critical Review
A
Anne
Reviewed on Jul 2, 2021

I have worked with Sugar CRM and created numerous add-ons for consulting projects.

Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

A dated UI, tabs are poorly displayed.

TeamSupport Reviews
Top Favorable Review
C
Cheryl
Reviewed on Jul 2, 2021

TeamSupport offers extreme customization, allowing users to tailor their dashboards using reports to fit their specific needs. This flexibility is invaluable, as it caters to various roles within the organization.

The support provided by TeamSupport is outstanding.

The system's wiki lacks customization and doesn't integrate well with other articles.

Top Critical Review
C
Cheryl
Reviewed on Jul 2, 2021

TeamSupport offers extreme customization, allowing users to tailor their dashboards using reports to fit their specific needs. This flexibility is invaluable, as it caters to various roles within the organization.

The support provided by TeamSupport is outstanding.

The system's wiki lacks customization and doesn't integrate well with other articles.

Alternatives

SugarCRM Alternatives
8.8
8.6
TeamSupport Alternatives
8.8
8.6
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SugarCRM vs. TeamSupport: Detailed Comparison

SugarCRM vs. TeamSupport Top Ratings & Reviews: TeamSupport

In our rating and review comparison of SugarCRM vs. TeamSupport, TeamSupport has 5 user reviews and SugarCRM has 38. The average star rating for TeamSupport is 4.6 while SugarCRM has an average rating of 4.05. TeamSupport has more positive reviews than SugarCRM. Comparing SugarCRM vs. TeamSupport reviews, TeamSupport has stronger overall reviews.

SugarCRM vs. TeamSupport Best Features & Functionality: SugarCRM

SugarCRM vs. TeamSupport both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Supported Channels, Campaign Types, Accounting Features, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Workflow Automation, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Helpdesk Features, Limits, Supported Technologies. In our feature comparison of SugarCRM vs. TeamSupport, SugarCRM offers more of the most popular features and tools than TeamSupport.

SugarCRM vs. TeamSupport Best Pricing: TeamSupport

In our pricing comparison of SugarCRM vs. TeamSupport, TeamSupport's pricing starts at 0/month and is more affordable compared to TeamSupport's starting cost of 0/month.

SugarCRM vs. TeamSupport Best Usability: SugarCRM

Our comparison of SugarCRM vs. TeamSupport shows that SugarCRM scores higher in usability for learning curve, setup & support, quality of support. TeamSupport scores higher in ease of use, meets requirements, ease of admin, but SugarCRM has the best scores overall for system usability.

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