In our comparison of Sharpen vs. Talkdesk, Talkdesk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
It works superbly. I am very happy with it.
Transferring calls while on hold and adding custom sounds would be great.
Be sure to watch the training videos, which are helpful for getting started. Talkdesk is a great option for office settings, offering a more ergonomic alternative to holding the phone to your shoulder while typing.
I particularly enjoy the fact that it is accessible on the computer, as you are already looking at the screen anyway. It is very user-friendly, always available, and streamlines everyday tasks.
There are few negative aspects that come to mind regarding Talkdesk. If anything, I would suggest that the sound of the ringing tone could be improved, with the option for different sounds or tones. Additionally, when multiple calls are coming in, the inability to switch to an away or out of office mode means that calls keep appearing and require rejection, which can become tiresome. Finally, while cordless headphones are not a direct issue with Talkdesk itself, it would be beneficial to have this option available for users.
It allows us to take calls we want to. Easily accessible and manageable app. Caller information is displayed which is something great.
It failed to integrate with our case management platform so the calls are not transferred correctly.
Having the software functioning took extremely long. Their support team is extremely poor-unreliable, inept, etc.
None.
Extremely costly, not suitable for small enterprises, and terrible call quality.
It works superbly. I am very happy with it.
Transferring calls while on hold and adding custom sounds would be great.
It allows us to take calls we want to. Easily accessible and manageable app. Caller information is displayed which is something great.
It failed to integrate with our case management platform so the calls are not transferred correctly.
Be sure to watch the training videos, which are helpful for getting started. Talkdesk is a great option for office settings, offering a more ergonomic alternative to holding the phone to your shoulder while typing.
I particularly enjoy the fact that it is accessible on the computer, as you are already looking at the screen anyway. It is very user-friendly, always available, and streamlines everyday tasks.
There are few negative aspects that come to mind regarding Talkdesk. If anything, I would suggest that the sound of the ringing tone could be improved, with the option for different sounds or tones. Additionally, when multiple calls are coming in, the inability to switch to an away or out of office mode means that calls keep appearing and require rejection, which can become tiresome. Finally, while cordless headphones are not a direct issue with Talkdesk itself, it would be beneficial to have this option available for users.
Having the software functioning took extremely long. Their support team is extremely poor-unreliable, inept, etc.
None.
Extremely costly, not suitable for small enterprises, and terrible call quality.
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In our rating and review comparison of Sharpen vs. Talkdesk, Sharpen has 7 user reviews and Talkdesk has 47. The average star rating for Sharpen is 4.71 while Talkdesk has an average rating of 4.40. Sharpen has more positive reviews than Talkdesk. Comparing Sharpen vs. Talkdesk reviews, Sharpen has stronger overall reviews.
Sharpen vs. Talkdesk both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Language & Speech, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Data Management, Identity and Access Management (IAM), Cybersecurity Features, Disaster Recovery, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Compliance Accreditations, Supported Technologies, After-Sales Service. In our feature comparison of Sharpen vs. Talkdesk, Sharpen offers more of the most popular features and tools than Talkdesk.
In our pricing comparison of Sharpen vs. Talkdesk, Sharpen's pricing starts at $25/month and is more affordable compared to Talkdesk's starting cost of $75/month.
Our comparison of Sharpen vs. Talkdesk shows that Talkdesk scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. Sharpen scores higher in learning curve, but Talkdesk has the best scores overall for system usability.
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