Sharpen is an omnichannel contact center platform that offers businesses the tools they need to provide customers with an incredible experience. From automatic, skills-based inbound routing to call management to integration with existing CRM software to embedded reporting and analytics, we ensure customer service representatives are supported by the contact center industry’s most robust cloud-native solution. Our voice network is the best in the industry because we built it from the ground up. We’re so confident in the voice quality, reliability and stability that we back it with 99.999 percent uptime guarantee.
We can track our performance, arrange our customer interactions, and deliver superior service with the aid of the call center software. Even though there are occasions when errors occur and a reboot is necessary, it also helps to ensure that calls are clear and uninterrupted.
Sharpen is a user-friendly softphone that is easy to use. It has many functions, yet they are all simple to use and locate. Compared to other softphones I've used, Sharpen is simpler to use. However, setting up a conference call is an unnecessary complicated task. Sharpen is an excellent softphone all around with a user-friendly UI.
The Average Wheelhouse score for the Contact Center category is 7.4
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