Sharpen
Sharpen
3 reviews
WH Score
8.6
Contact Vendor

Sharpen Reviews & Overview

What is Sharpen ?

Sharpen is an omnichannel contact center platform that offers businesses the tools they need to provide customers with an incredible experience. From automatic, skills-based inbound routing to call management to integration with existing CRM software to embedded reporting and analytics, we ensure customer service representatives are supported by the contact center industry’s most robust cloud-native solution. Our voice network is the best in the industry because we built it from the ground up. We’re so confident in the voice quality, reliability and stability that we back it with 99.999 percent uptime guarantee. 


Company:Sharpen
Categories:Contact Center
Platforms:

Sharpen Pricing


Sharpen Connect
$25
per user / per month
Sharpen Pricing Details

Sharpen Key Features


Reporting & Analytics
  • Call Log Reports
  • Database Administration
  • Real-Time Analytics
  • Ad Hoc Reporting
  • Interaction Analytics
  • Graphical Reporting
  • Historical Reporting
  • Real-Time Dashboards
  • Customer Journey Reporting
  • Latency Monitoring Dashboards
  • Coaching/Interaction Review
  • Third-Party Data Sources
Inbound Communications
  • Custom Music On Hold
  • Ring Groups
Channels Supported
  • Live Chat
Outbound Communications
  • Campaign Management
  • Speed Dial
Integrations
  • Zendesk
  • ServiceNow
  • Salesforce Desk
  • Twitter
  • APIs
  • Microservices
  • Webhooks
  • Okta
  • Microsoft
  • Google
  • Facebook
  • Custom Databases
  • Salesforce Service
  • Salesforce Sales
System Management
  • Scheduling
  • Web-based Administration
  • Data Backup
  • Continuous Upgrades
  • Conference Bridge
  • IP PBX
Security/Compliance
  • Encryption
  • RBAC (Role Based Access Control)
  • PCI Level 1
  • Single-Sign-On
  • GDPR
  • HIPAA
  • SOC Type 1
  • AES 256-bit
  • TLS v1.2
Contact Center Types
  • Outbound
  • Inbound
Core Features
  • Web Callback
  • SMS
  • Unified Communications (Voice, Video, Chat, Email)
  • Softphone
  • International Network
  • Softphone Support
  • Directory
  • IP Fax
  • MMS
  • Voicemail
  • RespOrg Services
Automations and AI
  • Restful APIs
  • Chatbots
  • Time of Day Routing
  • Auto Attendant
  • Event-Driven Routing
  • Voicemail to Email
  • Automatic Routing
After-Sales Service
  • Training
  • Dedicated Account Manager
  • Product Guide
  • Onboarding Guide
  • FAQs
  • Knowledge Base
  • Release/Feature Updates
  • Support Tickets
  • US-Based Support
  • 24/7/365 Support
  • Developer Documentation
Service-Level Agreement?
  • Status Page Access
  • 99% Uptime
  • Yes
Sharpen Features Details

Sharpen Media



Videos

Sharpen Reviews


Pros & Cons Preview
  • It works superbly.
  • I am very happy with it.
  • It failed to integrate with our case management platform so the calls are not transferred correctly.

Sharpen has no reviews yet.

Sharpen Usability Score

6.1
out of 10

The Average Usability score for the Contact Center category is 6.8

  • Ease of Use
    8.1
  • Meets Requirements
    8
  • Quality of Support
    6.5

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