Sharpen is an omnichannel contact center platform that offers businesses the tools they need to provide customers with an incredible experience. From automatic, skills-based inbound routing to call management to integration with existing CRM software to embedded reporting and analytics, we ensure customer service representatives are supported by the contact center industry’s most robust cloud-native solution. Our voice network is the best in the industry because we built it from the ground up. We’re so confident in the voice quality, reliability and stability that we back it with 99.999 percent uptime guarantee.
Sharpen
3 reviews
WH Score
8.6
Sharpen Key Features
Reporting & Analytics
- Campaign Monitoring
- Dashboard
- Call Log Reports
- Surveys/Questionnaires/Polls
- Dashboard
Systems/Administrative
- Directory Management
Identity and Access Management (IAM)
- Single Sign-On (SSO)
- Role Based Access Control (RBAC)
- Role Based Access Control (RBAC)
Third-Party Integrations
- Microsoft
- Okta
- ServiceNow
- HubSpot
- Zendesk
- NetSuite
- Salesforce
Compliance Accreditations
- PCI
- GDPR
- HIPAA
Call Management & Administration
- Automatic Call Distribution (ACD)
- Conference Bridge
- Speed Dialing
- Voicemail to Email
- Call Back
- Ring Groups
- Voicemail
- Auto Attendant
- IVR
- Speed Dialing
- Voicemail
Customer Relationship Management (CRM)
- Case Management
Governance, Risk, & Compliance (GRC)
- Quality Management
Data Management
- Database Maintenance
Drag-and-Drop Builders/Designers
- Campaign Builder
Chat/IM Management
- Chatbots
After-Sales Service
- Product Guide/Manual
- Training/Tutorial
- Dedicated Account Manager
- Technical Support
- Web Support
- FAQs
- Product Guide/Manual
Cybersecurity
- Encryption
Custom Variables
- Reporting
- Greetings
Integration Options
- Webhooks
- APIs
Disaster Recovery
- Data Backup & Recovery
Phone Systems
- IP Fax
- Outbound Calling
- IP PBX
- Softphone
- Inbound Calling
- International Numbers
- Toll-Free Numbers
- IP Fax
Supported Channels
- SMS
- Voice
- Chat/IM
Recording
- Screen Recording
Microsoft 365
- Microsoft Teams
Call Routing Types
- Event-Driven Routing
- Time of Day Routing
Sharpen Media
Videos
Sharpen Reviews
Pros & Cons Preview
- It works superbly.
- I am very happy with it.
- It failed to integrate with our case management platform so the calls are not transferred correctly.
Sharpen has no reviews yet.
Sharpen Usability Score
6.1
out of 10
The Average Usability score for the Contact Center category is 6.3
- Ease of Use8.1
- Meets Requirements8.5
- Quality of Support6.5
- Pricing6.5
Popular Sharpen Comparisons
The right software for your business
Get your personalized recommendations now.
Top Categories