In our comparison of RingCentral Contact Center vs. Talkdesk, RingCentral Contact Center is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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N/A
RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.
RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.
Making changes requires accessing the site rather than using the app, which can be inconvenient.
Be sure to watch the training videos, which are helpful for getting started. Talkdesk is a great option for office settings, offering a more ergonomic alternative to holding the phone to your shoulder while typing.
I particularly enjoy the fact that it is accessible on the computer, as you are already looking at the screen anyway. It is very user-friendly, always available, and streamlines everyday tasks.
There are few negative aspects that come to mind regarding Talkdesk. If anything, I would suggest that the sound of the ringing tone could be improved, with the option for different sounds or tones. Additionally, when multiple calls are coming in, the inability to switch to an away or out of office mode means that calls keep appearing and require rejection, which can become tiresome. Finally, while cordless headphones are not a direct issue with Talkdesk itself, it would be beneficial to have this option available for users.
RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.
I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.
One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.
Having the software functioning took extremely long. Their support team is extremely poor-unreliable, inept, etc.
None.
Extremely costly, not suitable for small enterprises, and terrible call quality.
RingCentral helps with administrative duties such as handling calls and returning customer calls, streamlining communication processes and improving efficiency.
RingCentral allows the entire team to answer calls both in the office and remotely, tracks missed calls, and provides call recording capabilities. It also includes the ability to send text messages.
Making changes requires accessing the site rather than using the app, which can be inconvenient.
RingCentral has greatly improved communication for me, both inside and outside the office. I can stay connected throughout the day, and the call ID feature enhances caller identification.
I appreciate that RingCentral allows for seamless communication whether using a mobile phone or an office phone. It provides the convenience of being able to receive calls on your mobile phone when you're out of the office, without revealing your mobile phone's actual number.
One area that RingCentral could improve upon is ensuring the stability of their call connections. Occasionally, there can be disruptions in the call, leading to a disconnection that takes time to reconnect.
Be sure to watch the training videos, which are helpful for getting started. Talkdesk is a great option for office settings, offering a more ergonomic alternative to holding the phone to your shoulder while typing.
I particularly enjoy the fact that it is accessible on the computer, as you are already looking at the screen anyway. It is very user-friendly, always available, and streamlines everyday tasks.
There are few negative aspects that come to mind regarding Talkdesk. If anything, I would suggest that the sound of the ringing tone could be improved, with the option for different sounds or tones. Additionally, when multiple calls are coming in, the inability to switch to an away or out of office mode means that calls keep appearing and require rejection, which can become tiresome. Finally, while cordless headphones are not a direct issue with Talkdesk itself, it would be beneficial to have this option available for users.
Having the software functioning took extremely long. Their support team is extremely poor-unreliable, inept, etc.
None.
Extremely costly, not suitable for small enterprises, and terrible call quality.
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In our rating and review comparison of RingCentral Contact Center vs. Talkdesk, Talkdesk has 46 user reviews and RingCentral Contact Center has 27. The average star rating for Talkdesk is 4.43 while RingCentral Contact Center has an average rating of 4. Talkdesk has more positive reviews than RingCentral Contact Center. Comparing RingCentral Contact Center vs. Talkdesk reviews, Talkdesk has stronger overall reviews.
RingCentral Contact Center vs. Talkdesk both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Reporting & Analytics, Recording , Customizable Items, Drag-and-Drop Builders/Designers, Workflow Automation, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Workforce Optimization. In our feature comparison of RingCentral Contact Center vs. Talkdesk, RingCentral Contact Center offers more of the most popular features and tools than Talkdesk.
In our pricing comparison of RingCentral Contact Center vs. Talkdesk, Talkdesk's pricing starts at 0/month and is more affordable compared to Talkdesk's starting cost of 0/month.
Our comparison of RingCentral Contact Center vs. Talkdesk shows that Talkdesk scores higher in usability for learning curve. RingCentral Contact Center scores higher in ease of use, meets requirements, setup & support, quality of support, ease of admin, but Talkdesk has the best scores overall for system usability.
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