Pipeliner vs. SugarCRM: Which is Best? - Wheelhouse

Pipeliner vs. SugarCRM: Which is Best?

Pipeliner vs. SugarCRM Best Overall: SugarCRM

In our comparison of Pipeliner vs. SugarCRM, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Pipeliner Quick Info
WH Score:
8.4
Pricing Score:
8.1
Feature Score:
8.5
Usability Score:
7.8
Company Size:Small Business, Mid Market
Platforms:
SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Pipeliner Pricing

N/A

SugarCRM Pricing

N/A

Features

Pipeliner Features
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Lead Generation
  • Campaign Orchestration
  • Chat/IM
  • Email
  • Service Analytics
  • Forecasting
  • Audit Trail
  • Dashboard
  • Email Reports
  • Lead and Opportunity Tracking
  • Data Analytics
SugarCRM Features
  • Case Management
  • Pipeline Management
  • Deal Management
  • Account Management
  • Lead Generation
  • Campaign Orchestration
  • Chat/IM
  • Email
  • Service Analytics
  • Forecasting
  • Audit Trail
  • Dashboard
  • Email Reports
  • Lead and Opportunity Tracking
  • Data Analytics

Pros & Cons

Pipeliner Pros & Cons
Pros
  • Learning and picking up how to use the system is simple.
Cons
  • Other functions besides sales are incorporated in this tool.
SugarCRM Pros & Cons
Pros
  • Listing all my employees on my business page is easy with it.
Cons
  • A dated UI, tabs are poorly displayed.

Reviews

Pipeliner Reviews
Top Favorable Review
T
Tracy
Reviewed on Jul 2, 2021

Learning and picking up how to use the system is simple

Locating gaps in the system for sales admin is hard.

Top Critical Review
T
Toby
Reviewed on Jul 2, 2021

Navigating it is simple, it is decent, and insights are offered to admins and sales reps by its AI

Other functions besides sales are incorporated in this tool

SugarCRM Reviews
Top Favorable Review
C
Cynthia
Reviewed on Jul 2, 2021

General Comments: The big companies will find it very beneficial.

Listing all my employees on my business page is easy with it.

Email viewing is not attractive.

Top Critical Review
A
Anne
Reviewed on Jul 2, 2021

I have worked with Sugar CRM and created numerous add-ons for consulting projects.

Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

A dated UI, tabs are poorly displayed.

Alternatives

Pipeliner Alternatives
8.8
8.6
SugarCRM Alternatives
8.8
8.6
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Pipeliner vs. SugarCRM: Detailed Comparison

Pipeliner vs. SugarCRM Top Ratings & Reviews: Pipeliner

In our rating and review comparison of Pipeliner vs. SugarCRM, Pipeliner has 118 user reviews and SugarCRM has 38. The average star rating for Pipeliner is 4.79 while SugarCRM has an average rating of 4.05. Pipeliner has more positive reviews than SugarCRM. Comparing Pipeliner vs. SugarCRM reviews, Pipeliner has stronger overall reviews.

Pipeliner vs. SugarCRM Best Features & Functionality: Pipeliner

Pipeliner vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Supported Channels, Reporting & Analytics, Collaboration Tools, File Management, Workflow Automation, Systems/Administrative, Sync/Refresh, Project Management Features, Data Migration, Identity and Access Management (IAM), Integration Options, Google Workspace, Compliance Accreditations, Limits. In our feature comparison of Pipeliner vs. SugarCRM, Pipeliner offers more of the most popular features and tools than SugarCRM.

Pipeliner vs. SugarCRM Best Pricing: SugarCRM

In our pricing comparison of Pipeliner vs. SugarCRM, SugarCRM's pricing starts at 0/month and is more affordable compared to SugarCRM's starting cost of 0/month.

Pipeliner vs. SugarCRM Best Usability: SugarCRM

Our comparison of Pipeliner vs. SugarCRM shows that SugarCRM scores higher in usability for setup & support, quality of support. Pipeliner scores higher in ease of use, meets requirements, learning curve, ease of admin, but SugarCRM has the best scores overall for system usability.

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