Pipedrive vs. Verint: Which is Best? - Wheelhouse

Pipedrive vs. Verint: Which is Best?

Pipedrive vs. Verint Best Overall: Pipedrive

In our comparison of Pipedrive vs. Verint, Pipedrive is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Pipedrive Quick Info
WH Score:
8.7
Pricing Score:
8.2
Feature Score:
7.9
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Verint Quick Info
WH Score:
7.9
Pricing Score:
7.3
Feature Score:
7.6
Usability Score:
7.4
Company Size:All Sizes
Platforms:

Pricing

Pipedrive Pricing

N/A

Verint Pricing
Price Range
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Features

Pipedrive Features
  • Pipeline Management
  • Deal Management
  • Lead Generation
  • Chatbots
  • Customer/Client Portal
  • Voice
  • Email
  • Video Conferencing
  • Group Email
  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Revenue Management
  • Product Catalog
  • Service Analytics
  • Call Log Reports
Verint Features
  • Pipeline Management
  • Deal Management
  • Lead Generation
  • Chatbots
  • Customer/Client Portal
  • Voice
  • Email
  • Video Conferencing
  • Group Email
  • Artificial Intelligence (AI)
  • Machine Learning (ML)
  • Revenue Management
  • Product Catalog
  • Service Analytics
  • Call Log Reports

Pros & Cons

Pipedrive Pros & Cons
Pros
  • A very nice app with a very reasonable price and ease of use
  • Customization offers you a great deal of acquisition according to your business needs
  • You can add personalized notes about the opportunities
  • A tool to handle your leads professionally.
Cons
  • Pipedrive is somewhat buggy
  • Limited functions disappoint me a lot.
Verint Pros & Cons
Pros
    Cons
    • Inability of Verint WFM Pro to maintain static schedules without manual intervention.

    Reviews

    Pipedrive Reviews
    Top Favorable Review
    D
    Delbert
    Reviewed on Jul 2, 2021

    General Comments: The system does everything for me. A great helper for me. Bravo!

    A very nice app with a very reasonable price and ease of use. Customization offers you a great deal of acquisition according to your business needs. You can add personalized notes about the opportunities. A tool to handle your leads professionally.

    Not many cons as such except that it is focused on B2B selling but can be adjusted easily.

    Top Critical Review
    M
    Mickey
    Reviewed on Jul 2, 2021

    General comments: I would not recommend it. Other products in the market are offering much better results.

    A great sales CRM. Visualization and automation are wonderful.

    Pipedrive is somewhat buggy. Limited functions disappoint me a lot.

    Verint Reviews
    Top Favorable Review
    M
    Morris
    Reviewed on Jul 2, 2021

    Workforce management is a snap with this tool's excellent scheduling and queue analysis tools. Its incredibly easy to use nature is a big plus. On the other hand, the high cost may be a deal breaker. Furthermore, putting new ideas into practice can be very difficult.

    Top Critical Review
    J
    Jorge
    Reviewed on Jul 2, 2021

    It's brought us precision, saved us time, enhanced communication, and allowed us to make the most of our workforce allocation, even in areas we previously struggled with. The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.

    The support from the WFM Pro team has been invaluable and continues to be as we expand and adapt.

    Inability of Verint WFM Pro to maintain static schedules without manual intervention.

    Alternatives

    Pipedrive Alternatives
    8.8
    8.6
    Verint Alternatives
    8.8
    8.6
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    Pipedrive vs. Verint: Detailed Comparison

    Pipedrive vs. Verint Top Ratings & Reviews: Pipedrive

    In our rating and review comparison of Pipedrive vs. Verint, Pipedrive has 57 user reviews and Verint has 14. The average star rating for Pipedrive is 4.52 while Verint has an average rating of 4.21. Pipedrive has more positive reviews than Verint. Comparing Pipedrive vs. Verint reviews, Pipedrive has stronger overall reviews.

    Pipedrive vs. Verint Best Features & Functionality: Pipedrive

    Pipedrive vs. Verint both offer a strong set of features and functionality including Customer Management, Lead Management, Supported Channels, Conferencing Capabilities, Email Management, Cash Flow Management, Inventory Management, Reporting & Analytics, Customizable Items, Collaboration Tools, File Management, Supported File Formats, Signature Management, Reminders/Alerts, Systems/Administrative, Sync/Refresh, Project Management Features, Data Management, Data Migration, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Microsoft 365, Google Workspace, Limits, After-Sales Service. In our feature comparison of Pipedrive vs. Verint, Pipedrive offers more of the most popular features and tools than Verint.

    Pipedrive vs. Verint Best Pricing: Verint

    In our pricing comparison of Pipedrive vs. Verint, Verint's pricing starts at 0/month and is more affordable compared to Verint's starting cost of 0/month.

    Pipedrive vs. Verint Best Usability: Pipedrive

    Our comparison of Pipedrive vs. Verint shows that Pipedrive scores higher in usability for ease of use, meets requirements, learning curve, setup & support, ease of admin. Verint scores higher in quality of support, but Pipedrive has the best scores overall for system usability.

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