In our comparison of NinjaOne vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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I'm really dissatisfied with Ninja's general customer service. Their response times are appalling and they provide very little support. I tried contacting them via SMS verification as well, but it didn't work. You may have to wait a while if you require Ninja's help. It is unacceptable if they communicate poorly and lack urgency.
None
Major issues are not being fixed promptly and are being dragged out, there is a lack of support from Ninja,
the Sydney office is not responding to phone calls, SMS verification is not working.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
With the help of this software, we can manage team health, IT assets, and security from a single, centralized platform, which helps us anticipate problems and give better support. Two important features are the extensive inventory and antiviral software. Nonetheless, more Spanish-language materials and documentation would improve accessibility and encourage more in-depth investigation of the platform's features.
Single panel, health status control and antivirus protection
No spanish inclusion
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
I'm really dissatisfied with Ninja's general customer service. Their response times are appalling and they provide very little support. I tried contacting them via SMS verification as well, but it didn't work. You may have to wait a while if you require Ninja's help. It is unacceptable if they communicate poorly and lack urgency.
None
Major issues are not being fixed promptly and are being dragged out, there is a lack of support from Ninja,
the Sydney office is not responding to phone calls, SMS verification is not working.
With the help of this software, we can manage team health, IT assets, and security from a single, centralized platform, which helps us anticipate problems and give better support. Two important features are the extensive inventory and antiviral software. Nonetheless, more Spanish-language materials and documentation would improve accessibility and encourage more in-depth investigation of the platform's features.
Single panel, health status control and antivirus protection
No spanish inclusion
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of NinjaOne vs. Zendesk Suite, Zendesk Suite has 388 user reviews and NinjaOne has 23. The average star rating for Zendesk Suite is 4.50 while NinjaOne has an average rating of 4.43. Zendesk Suite has more positive reviews than NinjaOne. Comparing NinjaOne vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
NinjaOne vs. Zendesk Suite both offer a strong set of features and functionality including Remote Support Features, Helpdesk Features, Conferencing Capabilities, Reporting & Analytics, Recording , Chat/IM Management, Device Management, Collaboration Tools, File Management, Systems/Administrative, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Cybersecurity Features, Cybersecurity Protection Types, Appointments/Scheduling, Workflow Automation, After-Sales Service. In our feature comparison of NinjaOne vs. Zendesk Suite, NinjaOne offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of NinjaOne vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of NinjaOne vs. Zendesk Suite shows that NinjaOne scores higher in usability for quality of support. Zendesk Suite scores higher in ease of use, meets requirements, learning curve, setup & support, ease of admin, but NinjaOne has the best scores overall for system usability.
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