In our comparison of Nimble vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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I was able to install and operate the platform quickly and start working with it forthwith.
Ability to trace my opportunities via the sales cycle, promptly view all communications and tasks, and clients most recent social media posts prior to following up on a call with them, and the Group Messenger aspect lets you to send mails to a group- which is extremely useful.
Knowing who received a group message without tagging the personal customer record and sort them out with reports is quite hard. Also, it's not possible to view activity on emails in the customer record.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
I fancy Nimble, but the support team takes very long to get issues resolved-it could be better.
I can view other social media from a contact once it is added to Nimble, seeing if the contacts interest is similar to mine is possible thanks to Nimble prospector.
Terrible client support and when I attempted to send emails to many contacts, it never synced well leading to creation of a conversion as it send the emails to everybody.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
I was able to install and operate the platform quickly and start working with it forthwith.
Ability to trace my opportunities via the sales cycle, promptly view all communications and tasks, and clients most recent social media posts prior to following up on a call with them, and the Group Messenger aspect lets you to send mails to a group- which is extremely useful.
Knowing who received a group message without tagging the personal customer record and sort them out with reports is quite hard. Also, it's not possible to view activity on emails in the customer record.
I fancy Nimble, but the support team takes very long to get issues resolved-it could be better.
I can view other social media from a contact once it is added to Nimble, seeing if the contacts interest is similar to mine is possible thanks to Nimble prospector.
Terrible client support and when I attempted to send emails to many contacts, it never synced well leading to creation of a conversion as it send the emails to everybody.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Nimble vs. Zendesk Suite, Nimble has 53 user reviews and Zendesk Suite has 388. The average star rating for Nimble is 4.69 while Zendesk Suite has an average rating of 4.50. Nimble has more positive reviews than Zendesk Suite. Comparing Nimble vs. Zendesk Suite reviews, Nimble has stronger overall reviews.
Nimble vs. Zendesk Suite both offer a strong set of features and functionality including Customer Management, Lead Management, Contact Management, Reporting & Analytics, Supported Channels, Conferencing Capabilities, Chat/IM Management, Customizable Items, Collaboration Tools, Systems/Administrative, Sync/Refresh, Identity and Access Management (IAM), Integration Options, Third-Party Integrations, Microsoft 365, After-Sales Service. In our feature comparison of Nimble vs. Zendesk Suite, Nimble offers more of the most popular features and tools than Zendesk Suite.
In our pricing comparison of Nimble vs. Zendesk Suite, Zendesk Suite's pricing starts at 0/month and is more affordable compared to Zendesk Suite's starting cost of 0/month.
Our comparison of Nimble vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for . Nimble scores higher in ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin, but Zendesk Suite has the best scores overall for system usability.
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