ICTBroadcast vs. Salesforce Service Cloud: Which is Best?

ICTBroadcast vs. Salesforce Service Cloud: Which is Best?

ICTBroadcast vs. Salesforce Service Cloud Best Overall: Salesforce Service Cloud

In our comparison of ICTBroadcast vs. Salesforce Service Cloud, Salesforce Service Cloud is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

ICTBroadcast Quick Info
WH Score:
8.4
Pricing Score:
8.0
Feature Score:
7.7
Usability Score:
7.9
Company Size:All Sizes
Platforms:
Salesforce Service Cloud Quick Info
WH Score:
8.9
Pricing Score:
8.3
Feature Score:
8.8
Usability Score:
8.7
Company Size:All Sizes
Platforms:

Pricing

ICTBroadcast Pricing
Price Range
Contact Us

* Vendor does not share prices.

Salesforce Service Cloud Pricing
Essentials
$25
per user / per month
Professional
$75
per user / per month
Enterprise
$150
per user / per month
Unlimited
$300
per user / per month

Features

ICTBroadcast Features
  • Softphone
  • IP Fax
  • Caller ID
  • Call Back
  • IVR
  • Find Me/Follow Me
  • Progressive Dialing
  • Power Dialing
  • Predictive Dialing
  • Answering Machine Detection (AMD)
  • Case Management
  • Account Management
  • Voice
  • SMS
  • Omnichannel Routing
Salesforce Service Cloud Features
  • Softphone
  • IP Fax
  • Caller ID
  • Call Back
  • IVR
  • Find Me/Follow Me
  • Progressive Dialing
  • Power Dialing
  • Predictive Dialing
  • Answering Machine Detection (AMD)
  • Case Management
  • Account Management
  • Voice
  • SMS
  • Omnichannel Routing

Pros & Cons

ICTBroadcast Pros & Cons
Pros
    Cons
    • There are no major issues with ICTBroadcast
    • I recommend testing it to experience its benefits in any business field.
    Salesforce Service Cloud Pros & Cons
    Pros
    • Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.
    Cons
    • Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.

    Reviews

    ICTBroadcast Reviews
    Top Favorable Review
    M
    Moazzam Kazmi
    Reviewed on Jul 2, 2021

    ICTBroadcast's CDR report offers extensive insights into call activities, empowering me to scrutinize performance metrics and make informed choices to continually refine my business operations.

    No notable issues with ICTBroadcast; tasks are simple and gratifying.

    Top Critical Review
    S
    Shoaib Hashmi
    Reviewed on Jul 2, 2021

    I highly endorse ICTBroadcast for call center owners seeking a professional system. It offers an all-in-one software solution featuring advanced queue management and an intuitive agent panel interface. My experience with its IVR Studio has been exceptional; the brilliant feature allows for the rapid design of complex IVR scenarios using simple drag-and-drop tools. Such a beautiful feature is unparalleled in other call center software, making the experience truly awesome.

    ICTBroadcast is easy to use and performs excellently, efficiently resolving any issues I encounter.

    There are no major issues with ICTBroadcast. I recommend testing it to experience its benefits in any business field.

    Salesforce Service Cloud Reviews
    Top Favorable Review
    B
    Brian
    Reviewed on Jul 2, 2021

    Working with this software has been enjoyable, it has eased our work, and the additional work that was formerly done has since been eliminated.

    Collaboration with Outlook is simple-tasks that were performed via spreadsheets have been eliminated and its now cloud-based thanks to Outlook.

    Quite costly, extremely frustrating downtime sometimes.

    Top Critical Review
    E
    Emanuel
    Reviewed on Jul 2, 2021

    Aids in arranging sales processes at our corporation and is an incredible base for original reporting.

    Aids in arranging sales operations and is a superb place to store all the data on your clients.

    Insufficient account management aspects, excess fields in the former reporting which makes it difficult to pinpoint the most crucial records, and there’s no clear pipeline.

    Alternatives

    ICTBroadcast Alternatives
    Salesforce Service Cloud Alternatives
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    ICTBroadcast vs. Salesforce Service Cloud: Detailed Comparison

    ICTBroadcast vs. Salesforce Service Cloud Top Ratings & Reviews: ICTBroadcast

    In our rating and review comparison of ICTBroadcast vs. Salesforce Service Cloud, ICTBroadcast has 20 user reviews and Salesforce Service Cloud has 37. The average star rating for ICTBroadcast is 4.75 while Salesforce Service Cloud has an average rating of 4.54. ICTBroadcast has more positive reviews than Salesforce Service Cloud. Comparing ICTBroadcast vs. Salesforce Service Cloud reviews, ICTBroadcast has stronger overall reviews.

    ICTBroadcast vs. Salesforce Service Cloud Best Features & Functionality: Salesforce Service Cloud

    ICTBroadcast vs. Salesforce Service Cloud both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Relationship Management (CRM) Features, Lead Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Customizable Items, Document Management, Drag-and-Drop Builders/Designers, Workflow Automation, Systems/Administrative, Data Management, Identity and Access Management (IAM), Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Content Management System (CMS) Features, Learning Management System (LMS) Features, Course Management, After-Sales Service, Project Management Features. In our feature comparison of ICTBroadcast vs. Salesforce Service Cloud, Salesforce Service Cloud offers more of the most popular features and tools than ICTBroadcast.

    ICTBroadcast vs. Salesforce Service Cloud Best Pricing: Salesforce Service Cloud

    In our pricing comparison of ICTBroadcast vs. Salesforce Service Cloud, Salesforce Service Cloud's pricing starts at $25/month and is more affordable compared to Salesforce Service Cloud's starting cost of $25/month.

    ICTBroadcast vs. Salesforce Service Cloud Best Usability: Salesforce Service Cloud

    Our comparison of ICTBroadcast vs. Salesforce Service Cloud shows that Salesforce Service Cloud scores higher in usability for ease of use, learning curve, ease of admin. ICTBroadcast scores higher in meets requirements, setup & support, quality of support, but Salesforce Service Cloud has the best scores overall for system usability.

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