In our comparison of HubSpot Service Hub vs. SugarCRM, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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It's been a great tool for keeping things organized and efficient.
It's very convenient to have easy access to ticket services and reference what has been done throughout the day!
I find it frustrating that the report is located under the top left icon. Sometimes we miss tickets and only realize it when someone shows us where to find it. It would be great if this feature could be changed.
General Comments: The big companies will find it very beneficial.
Listing all my employees on my business page is easy with it.
Email viewing is not attractive.
Although having sales and support functions on one platform is convenient, the lack of customization choices and service features disappoints me. This limits our product support department's ability to use it. It performs poorly when it comes to properly managing service demands, yet it works well for sales.
Efficient, single platform for sales and service
Limited service functionalities and customization
I have worked with Sugar CRM and created numerous add-ons for consulting projects.
Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.
A dated UI, tabs are poorly displayed.
It's been a great tool for keeping things organized and efficient.
It's very convenient to have easy access to ticket services and reference what has been done throughout the day!
I find it frustrating that the report is located under the top left icon. Sometimes we miss tickets and only realize it when someone shows us where to find it. It would be great if this feature could be changed.
Although having sales and support functions on one platform is convenient, the lack of customization choices and service features disappoints me. This limits our product support department's ability to use it. It performs poorly when it comes to properly managing service demands, yet it works well for sales.
Efficient, single platform for sales and service
Limited service functionalities and customization
General Comments: The big companies will find it very beneficial.
Listing all my employees on my business page is easy with it.
Email viewing is not attractive.
I have worked with Sugar CRM and created numerous add-ons for consulting projects.
Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.
A dated UI, tabs are poorly displayed.
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In our rating and review comparison of HubSpot Service Hub vs. SugarCRM, HubSpot Service Hub has 8 user reviews and SugarCRM has 38. The average star rating for HubSpot Service Hub is 4.25 while SugarCRM has an average rating of 4.05. HubSpot Service Hub has more positive reviews than SugarCRM. Comparing HubSpot Service Hub vs. SugarCRM reviews, HubSpot Service Hub has stronger overall reviews.
HubSpot Service Hub vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Reporting & Analytics, Drag-and-Drop Builders/Designers, Workflow Automation, Supported Channels, Campaign Types, Accounting Features, Customizable Items, Reminders/Alerts, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Helpdesk Features, Limits, Supported Technologies. In our feature comparison of HubSpot Service Hub vs. SugarCRM, SugarCRM offers more of the most popular features and tools than HubSpot Service Hub.
In our pricing comparison of HubSpot Service Hub vs. SugarCRM, SugarCRM's pricing starts at 0/month and is more affordable compared to SugarCRM's starting cost of 0/month.
Our comparison of HubSpot Service Hub vs. SugarCRM shows that SugarCRM scores higher in usability for learning curve, setup & support, quality of support, ease of admin. HubSpot Service Hub scores higher in ease of use, meets requirements, but SugarCRM has the best scores overall for system usability.
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