HostedTel vs. VanillaSoft: Which is Best? - Wheelhouse

HostedTel vs. VanillaSoft: Which is Best?

HostedTel vs. VanillaSoft Best Overall: VanillaSoft

In our comparison of HostedTel vs. VanillaSoft, VanillaSoft is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

HostedTel Quick Info
WH Score:
6.9
Pricing Score:
6.4
Feature Score:
6.6
Usability Score:
6.3
Company Size:All Sizes
Platforms:
VanillaSoft Quick Info
WH Score:
9.1
Pricing Score:
8.8
Feature Score:
8.2
Usability Score:
9.1
Company Size:All Sizes
Platforms:

Pricing

HostedTel Pricing
Price Range
Contact Us

* Vendor does not share prices.

VanillaSoft Pricing
VanillaSoft Multi-Channel Engagement Platform
$99
per user / per month

Features

HostedTel Features
  • Inbound Calling
  • International Calling
  • Caller ID
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Call Scripting
  • Voice
  • Email
  • Event-Driven Routing
  • Queue-Based Routing
  • Call Log Reports
  • Forecasting
VanillaSoft Features
  • Inbound Calling
  • International Calling
  • Caller ID
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Call Scripting
  • Voice
  • Email
  • Event-Driven Routing
  • Queue-Based Routing
  • Call Log Reports
  • Forecasting

Pros & Cons

HostedTel Pros & Cons
Pros
    Cons
      VanillaSoft Pros & Cons
      Pros
      • Your call logs can be navigated easily.
      Cons
      • Email client is a bit difficult to use and doesn't have a very modern look to it
      • Occasional service outages hamper productivity, but this is not often.

      Reviews

      HostedTel Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      VanillaSoft Reviews
      Top Favorable Review
      J
      Jeffrey
      Reviewed on Jul 2, 2021

      General Comments: Finding a potential client is a breeze with it.

      Your call logs can be navigated easily.

      The call recording sometimes doesn’t work.

      Top Critical Review
      J
      Joseph
      Reviewed on Jul 2, 2021

      We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.

      It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.

      Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.

      Alternatives

      HostedTel Alternatives
      VanillaSoft Alternatives
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      HostedTel vs. VanillaSoft: Detailed Comparison

      HostedTel vs. VanillaSoft Top Ratings & Reviews: VanillaSoft

      In our rating and review comparison of HostedTel vs. VanillaSoft, VanillaSoft has 19 user reviews and HostedTel has 0. The average star rating for VanillaSoft is 4.84 while HostedTel has an average rating of 0.0. VanillaSoft has more positive reviews than HostedTel. Comparing HostedTel vs. VanillaSoft reviews, VanillaSoft has stronger overall reviews.

      HostedTel vs. VanillaSoft Best Features & Functionality: VanillaSoft

      HostedTel vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Lead Management, Campaign Management, Campaign Types, Supported Channels, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Governance, Risk, & Compliance (GRC), Course Management, After-Sales Service, Limits. In our feature comparison of HostedTel vs. VanillaSoft, VanillaSoft offers more of the most popular features and tools than HostedTel.

      HostedTel vs. VanillaSoft Best Pricing: VanillaSoft

      In our pricing comparison of HostedTel vs. VanillaSoft, VanillaSoft's pricing starts at $99/month and is more affordable compared to VanillaSoft's starting cost of $99/month.

      HostedTel vs. VanillaSoft Best Usability: VanillaSoft

      Our comparison of HostedTel vs. VanillaSoft shows that VanillaSoft scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. HostedTel scores higher in , but VanillaSoft has the best scores overall for system usability.

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