HostedTel vs. LiveVox: Which is Best? - Wheelhouse

HostedTel vs. LiveVox: Which is Best?

HostedTel vs. LiveVox Best Overall: LiveVox

In our comparison of HostedTel vs. LiveVox, LiveVox is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

HostedTel Quick Info
WH Score:
6.9
Pricing Score:
6.4
Feature Score:
6.6
Usability Score:
6.3
Company Size:All Sizes
Platforms:
LiveVox Quick Info
WH Score:
8.9
Pricing Score:
8.6
Feature Score:
9.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

HostedTel Pricing
Price Range
Contact Us

* Vendor does not share prices.

LiveVox Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

HostedTel Features
  • Inbound Calling
  • International Calling
  • Caller ID
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Call Scripting
  • Event-Driven Routing
  • Customer Profiling
  • Voice
  • Email
  • Call Log Reports
  • Forecasting
LiveVox Features
  • Inbound Calling
  • International Calling
  • Caller ID
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Call Scripting
  • Event-Driven Routing
  • Customer Profiling
  • Voice
  • Email
  • Call Log Reports
  • Forecasting

Pros & Cons

HostedTel Pros & Cons
Pros
    Cons
      LiveVox Pros & Cons
      Pros
      • From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
      Cons
      • The product is slightly on the pricier side than other vendors.

      Reviews

      HostedTel Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      LiveVox Reviews
      Top Favorable Review
      D
      Diane
      Reviewed on Jul 2, 2021

      Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.

      From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.

      None

      Top Critical Review
      D
      David
      Reviewed on Jul 2, 2021

      The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.

      The system's stability, user-friendliness, and the accuracy of its reports are commendable.

      The product is slightly on the pricier side than other vendors.

      Alternatives

      HostedTel Alternatives
      LiveVox Alternatives
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      HostedTel vs. LiveVox: Detailed Comparison

      HostedTel vs. LiveVox Top Ratings & Reviews: LiveVox

      In our rating and review comparison of HostedTel vs. LiveVox, LiveVox has 14 user reviews and HostedTel has 0. The average star rating for LiveVox is 4.57 while HostedTel has an average rating of 0.0. LiveVox has more positive reviews than HostedTel. Comparing HostedTel vs. LiveVox reviews, LiveVox has stronger overall reviews.

      HostedTel vs. LiveVox Best Features & Functionality: LiveVox

      HostedTel vs. LiveVox both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Supported Technologies. In our feature comparison of HostedTel vs. LiveVox, LiveVox offers more of the most popular features and tools than HostedTel.

      HostedTel vs. LiveVox Best Pricing: LiveVox

      In our pricing comparison of HostedTel vs. LiveVox, LiveVox's pricing starts at 0/month and is more affordable compared to LiveVox's starting cost of 0/month.

      HostedTel vs. LiveVox Best Usability: LiveVox

      Our comparison of HostedTel vs. LiveVox shows that LiveVox scores higher in usability for ease of use, meets requirements, learning curve, setup & support, ease of admin. HostedTel scores higher in , but LiveVox has the best scores overall for system usability.

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