In our comparison of GoTo Resolve vs. UseResponse, GoTo Resolve is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.
File transferring and third party device control
Have to download each time
We are unable to save client information and associate tickets with them because of the system. The support staff is dishonest and venomous in nature. We once terminated the person who had written a lot of the knowledge base articles, which caused us to lose those articles. UseResponse charged us for retrieving the articles, but only some of the photographs were recovered. They promised to give us a refund once we complained, but they later erased the articles they had restored. After we paid for a year's worth of additional service with UseResponse, they made an unlawful charge to our card. They declined to return the money. But this included a real-time dashboard and was integrated with other systems we use, which was the only plus.
Dashboard to integrate with other systems
Horrible support staff and didn't refund the money
I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.
Easy to navigate, and mobile version
None
The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.
Unavailable email functionalities and collaborations such as Zendesk.
IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.
File transferring and third party device control
Have to download each time
I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.
Easy to navigate, and mobile version
None
We are unable to save client information and associate tickets with them because of the system. The support staff is dishonest and venomous in nature. We once terminated the person who had written a lot of the knowledge base articles, which caused us to lose those articles. UseResponse charged us for retrieving the articles, but only some of the photographs were recovered. They promised to give us a refund once we complained, but they later erased the articles they had restored. After we paid for a year's worth of additional service with UseResponse, they made an unlawful charge to our card. They declined to return the money. But this included a real-time dashboard and was integrated with other systems we use, which was the only plus.
Dashboard to integrate with other systems
Horrible support staff and didn't refund the money
The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.
Unavailable email functionalities and collaborations such as Zendesk.
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In our rating and review comparison of GoTo Resolve vs. UseResponse, GoTo Resolve has 17 user reviews and UseResponse has 10. The average star rating for GoTo Resolve is 4.11 while UseResponse has an average rating of 3.8. GoTo Resolve has more positive reviews than UseResponse. Comparing GoTo Resolve vs. UseResponse reviews, GoTo Resolve has stronger overall reviews.
GoTo Resolve vs. UseResponse both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Supported Channels, Supported Devices/Hardware, File Management, Collaboration Tools, Appointments/Scheduling, Workflow Automation, Customizable Items, Reporting & Analytics, Recording , Systems/Administrative, Identity and Access Management (IAM), Cybersecurity Features, Third-Party Integrations, Microsoft 365, After-Sales Service, Limits. In our feature comparison of GoTo Resolve vs. UseResponse, GoTo Resolve offers more of the most popular features and tools than UseResponse.
In our pricing comparison of GoTo Resolve vs. UseResponse, UseResponse's pricing starts at 0/month and is more affordable compared to UseResponse's starting cost of 0/month.
Our comparison of GoTo Resolve vs. UseResponse shows that GoTo Resolve scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. UseResponse scores higher in learning curve, but GoTo Resolve has the best scores overall for system usability.
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