In our comparison of GoTo Contact Center vs. VanillaSoft, VanillaSoft is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
N/A
Although Avalara has a strong sales force, their customer support is appalling. They were uncooperative and hesitant to collaborate with us, and it took them six months to resolve an issue with their integration with Service Titan. The use tax specialist didn't seem to be listening when I had to repeatedly explain my tax status. They began to back down when I informed them we could no longer collaborate with them, but it was too late.
Easy to use and set up, many customizable options and features, combines traditional requirements with new features and can help increase business earnings
Not as many features as some other apps, no free app available
and users have reported problems with dialing and call quality
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
The toll-free number offered by GoTo Contact Center is a useful feature, and both its desktop and mobile apps are dependable. Its inability to send or receive text images or screenshots is one of its limitations. GoTo Contact Center is a feature-rich and dependable contact center solution all around.
Toll free number and desktop and mobile apps are good
No way to text images
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
Although Avalara has a strong sales force, their customer support is appalling. They were uncooperative and hesitant to collaborate with us, and it took them six months to resolve an issue with their integration with Service Titan. The use tax specialist didn't seem to be listening when I had to repeatedly explain my tax status. They began to back down when I informed them we could no longer collaborate with them, but it was too late.
Easy to use and set up, many customizable options and features, combines traditional requirements with new features and can help increase business earnings
Not as many features as some other apps, no free app available
and users have reported problems with dialing and call quality
The toll-free number offered by GoTo Contact Center is a useful feature, and both its desktop and mobile apps are dependable. Its inability to send or receive text images or screenshots is one of its limitations. GoTo Contact Center is a feature-rich and dependable contact center solution all around.
Toll free number and desktop and mobile apps are good
No way to text images
General Comments: Finding a potential client is a breeze with it.
Your call logs can be navigated easily.
The call recording sometimes doesn’t work.
We completely trust this software. We don’t have to use paper anymore now. Everything is digital. It is very beneficial for call centers.
It is a very easy program. The layout is really wonderful. The dashboard is awesome. Call scripting is simple, reporting is fantastic, and workflow is efficient.
Email client is a bit difficult to use and doesn't have a very modern look to it. Occasional service outages hamper productivity, but this is not often.
Add suggested to comparison
In our rating and review comparison of GoTo Contact Center vs. VanillaSoft, VanillaSoft has 19 user reviews and GoTo Contact Center has 2. The average star rating for VanillaSoft is 4.84 while GoTo Contact Center has an average rating of 4.5. VanillaSoft has more positive reviews than GoTo Contact Center. Comparing GoTo Contact Center vs. VanillaSoft reviews, VanillaSoft has stronger overall reviews.
GoTo Contact Center vs. VanillaSoft both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Conferencing Capabilities, Reporting & Analytics, Recording , Enhancements & Personalization, Contact Management, Customizable Items, Collaboration Tools, Drag-and-Drop Builders/Designers, Workflow Automation, Systems/Administrative, Sync/Refresh, Data Migration, Identity and Access Management (IAM), Cybersecurity Features, Integration Options, Third-Party Integrations, Microsoft 365, Google Workspace, Adobe, Zoho, Compliance Accreditations, Workforce Optimization, After-Sales Service. In our feature comparison of GoTo Contact Center vs. VanillaSoft, GoTo Contact Center offers more of the most popular features and tools than VanillaSoft.
In our pricing comparison of GoTo Contact Center vs. VanillaSoft, VanillaSoft's pricing starts at 0/month and is more affordable compared to VanillaSoft's starting cost of 0/month.
Our comparison of GoTo Contact Center vs. VanillaSoft shows that VanillaSoft scores higher in usability for meets requirements, learning curve, setup & support, quality of support. GoTo Contact Center scores higher in ease of use, ease of admin, but VanillaSoft has the best scores overall for system usability.
Get your personalized recommendations now.
