In our comparison of Genesys vs. Switchvox Cloud, Switchvox Cloud is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
PureCloud is very helpful when I am outside the office. It is very convenient that I receive an email when I get a voicemail. This voicemail in the email is very helpful in case I need to send it to someone in the team to assist.
This is so convenient that I can use my cell phone as if I were on the office phone. Even when I am outside office, traveling or picking up kids, etc. I can use my cell phone and communicate with my clients as if I were in the office.
This is one issue I have to face while using this software. Whenever my office phone call is forwarded to my cell phone it rings once or maybe twice and moves on to voicemail. If I don't have the mobile in my hand or near me, the call is missed.
After using numerous PBX brands, I finally concluded that the simplest PBX with great performance that you can get is Digium Switchvox.
Simple to use, has a familiar interface, and simple to regulate and configure.
Limited advanced actions in the software’s IVR menu
Its feature is simple.
Poor support-finding solutions takes long. The price for what you get is high.
It put our phone system online and lets you administer messages and calls from anyplace in the world.
It lets you to link to your phone online, ability to set up your out of office messages from your phone through your computer, forward, transfer and even park calls through the online app, ability to listen to your voicemail via the online app and see your corporation directory there too.
Staff are quite slow in adopting the online app, the system doesn’t always appear to have the power to keep private cell phone data, the online app is quite hard-some training is needed to understand the language in the system, how items are labelled, and the steps to accessing to, e.g., the staff directory
PureCloud is very helpful when I am outside the office. It is very convenient that I receive an email when I get a voicemail. This voicemail in the email is very helpful in case I need to send it to someone in the team to assist.
This is so convenient that I can use my cell phone as if I were on the office phone. Even when I am outside office, traveling or picking up kids, etc. I can use my cell phone and communicate with my clients as if I were in the office.
This is one issue I have to face while using this software. Whenever my office phone call is forwarded to my cell phone it rings once or maybe twice and moves on to voicemail. If I don't have the mobile in my hand or near me, the call is missed.
Its feature is simple.
Poor support-finding solutions takes long. The price for what you get is high.
After using numerous PBX brands, I finally concluded that the simplest PBX with great performance that you can get is Digium Switchvox.
Simple to use, has a familiar interface, and simple to regulate and configure.
Limited advanced actions in the software’s IVR menu
It put our phone system online and lets you administer messages and calls from anyplace in the world.
It lets you to link to your phone online, ability to set up your out of office messages from your phone through your computer, forward, transfer and even park calls through the online app, ability to listen to your voicemail via the online app and see your corporation directory there too.
Staff are quite slow in adopting the online app, the system doesn’t always appear to have the power to keep private cell phone data, the online app is quite hard-some training is needed to understand the language in the system, how items are labelled, and the steps to accessing to, e.g., the staff directory
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In our rating and review comparison of Genesys vs. Switchvox Cloud, Switchvox Cloud has 22 user reviews and Genesys has 36. The average star rating for Switchvox Cloud is 3.90 while Genesys has an average rating of 3.88. Switchvox Cloud has more positive reviews than Genesys. Comparing Genesys vs. Switchvox Cloud reviews, Switchvox Cloud has stronger overall reviews.
Genesys vs. Switchvox Cloud both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Conferencing Capabilities, Remote Support Features, Chat/IM Management, Supported Channels, Collaboration Tools, Customizable Items, Contact Management, Supported Devices/Hardware, Language & Speech, Third-Party Integrations, Microsoft 365, Compliance Accreditations, Systems/Administrative, Sync/Refresh, Cybersecurity Features, Disaster Recovery, After-Sales Service. In our feature comparison of Genesys vs. Switchvox Cloud, Switchvox Cloud offers more of the most popular features and tools than Genesys.
In our pricing comparison of Genesys vs. Switchvox Cloud, Genesys's pricing starts at $75/month and is more affordable compared to Switchvox Cloud's starting cost of $19.99/month.
Our comparison of Genesys vs. Switchvox Cloud shows that Switchvox Cloud scores higher in usability for ease of use, meets requirements, learning curve, quality of support, ease of admin. Genesys scores higher in setup & support, but Switchvox Cloud has the best scores overall for system usability.
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