In our comparison of FuseDesk vs. GoTo Resolve, GoTo Resolve is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.
The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.
Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.
IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.
File transferring and third party device control
Have to download each time
The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.
The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.
Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.
I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.
Easy to navigate, and mobile version
None
The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.
The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.
Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.
The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.
The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.
Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.
IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.
File transferring and third party device control
Have to download each time
I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.
Easy to navigate, and mobile version
None
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In our rating and review comparison of FuseDesk vs. GoTo Resolve, GoTo Resolve has 17 user reviews and FuseDesk has 1. The average star rating for GoTo Resolve is 4.11 while FuseDesk has an average rating of 4. GoTo Resolve has more positive reviews than FuseDesk. Comparing FuseDesk vs. GoTo Resolve reviews, GoTo Resolve has stronger overall reviews.
FuseDesk vs. GoTo Resolve both offer a strong set of features and functionality including Helpdesk Features, Remote Support Features, Supported Channels, Supported Devices/Hardware, Document Management, Collaboration Tools, Appointments/Scheduling, Workflow Automation, Customizable Items, Reporting & Analytics, Recording , Systems/Administrative, Identity and Access Management (IAM), Cybersecurity Features, Third-Party Integrations, Microsoft 365, After-Sales Service, Limits. In our feature comparison of FuseDesk vs. GoTo Resolve, GoTo Resolve offers more of the most popular features and tools than FuseDesk.
In our pricing comparison of FuseDesk vs. GoTo Resolve, GoTo Resolve's pricing starts at Free/month and is more affordable compared to GoTo Resolve's starting cost of Free/month.
Our comparison of FuseDesk vs. GoTo Resolve shows that GoTo Resolve scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. FuseDesk scores higher in , but GoTo Resolve has the best scores overall for system usability.
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