Freshsales vs. Zoho CRM: Which is Best? - Wheelhouse

Freshsales vs. Zoho CRM: Which is Best?

Freshsales vs. Zoho CRM Best Overall: Zoho CRM

In our comparison of Freshsales vs. Zoho CRM, Zoho CRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Freshsales Quick Info
WH Score:
8.1
Pricing Score:
7.5
Feature Score:
7.5
Usability Score:
7.8
Company Size:All Sizes
Platforms:
Zoho CRM Quick Info
WH Score:
8.5
Pricing Score:
8.2
Feature Score:
7.8
Usability Score:
7.8
Company Size:All Sizes
Platforms:

Pricing

Freshsales Pricing
Free
Free
per user / per month
Growth
$15
per user / per month
Pro
$39
per user / per month
Enterprise
$69
per user / per month
Zoho CRM Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Freshsales Features
  • Case Management
  • Pipeline Management
  • Account Management
  • Territory Management
  • Contact Lifecycle Management
  • Lead Generation
  • Service Analytics
  • Forecasting
  • Audit Trail
  • Dashboard
  • Bot Analytics
  • Lead Scoring
  • Voice
  • Chat/IM
  • Email
Zoho CRM Features
  • Case Management
  • Pipeline Management
  • Account Management
  • Territory Management
  • Contact Lifecycle Management
  • Lead Generation
  • Service Analytics
  • Forecasting
  • Audit Trail
  • Dashboard
  • Bot Analytics
  • Lead Scoring
  • Voice
  • Chat/IM
  • Email

Pros & Cons

Freshsales Pros & Cons
Pros
  • It not only notifies me of potential problems but also provides insights into what might be causing them and suggests potential solutions.
Cons
  • Perhaps they could offer even more monitors for free
  • .
Zoho CRM Pros & Cons
Pros
  • Ability to administer everything from prospects lead to convert and simple to collaborate with your website and straightway get the leads to your mailbox.
Cons
  • Horrible client care service.

Reviews

Freshsales Reviews
Top Favorable Review
S
Steven
Reviewed on Jul 2, 2021

FreshPing has become a tool for me in automatically monitoring my website. I'm particularly impressed with the comprehensive reports it provides, as well as its swift alert system for notifying me of any downtime.

It not only notifies me of potential problems but also provides insights into what might be causing them and suggests potential solutions.

I wish it offered even more detailed reports.

Top Critical Review
E
Erica
Reviewed on Jul 2, 2021

It's accessible even to those without prior experience, allowing for quick utilization.

The ease of use is truly remarkable.

Perhaps they could offer even more monitors for free.

Zoho CRM Reviews
Top Favorable Review
M
Michael
Reviewed on Jul 2, 2021

Ideal software with an extremely competitive price, this really aids us to administer our customers information.

Ability to administer everything from prospects lead to convert and simple to collaborate with your website and straightway get the leads to your mailbox.

To access the desired information, you have to traverse a lot, and both usability and visibility could be better.

Top Critical Review
C
Charles
Reviewed on Jul 2, 2021

Learning how to install this system took a very long time and the fee for the launch team to perform it locally was very expensive.

Installing the organization with this was cheap and it offers nice functions/features.

Horrible client care service.

Alternatives

Freshsales Alternatives
8.7
8.5
Zoho CRM Alternatives
8.7
8.5
Add to Compare

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Freshsales vs. Zoho CRM: Detailed Comparison

Freshsales vs. Zoho CRM Top Ratings & Reviews: Freshsales

In our rating and review comparison of Freshsales vs. Zoho CRM, Freshsales has 11 user reviews and Zoho CRM has 228. The average star rating for Freshsales is 4.45 while Zoho CRM has an average rating of 4.39. Freshsales has more positive reviews than Zoho CRM. Comparing Freshsales vs. Zoho CRM reviews, Freshsales has stronger overall reviews.

Freshsales vs. Zoho CRM Best Features & Functionality: Zoho CRM

Freshsales vs. Zoho CRM both offer a strong set of features and functionality including Customer Management, Lead Management, Reporting & Analytics, Supported Channels, Language & Speech, Inventory Management, Customizable Items, Collaboration Tools, File Management, Drag-and-Drop Builders/Designers, Systems/Administrative, Data Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, Compliance Accreditations, Supported Technologies, After-Sales Service. In our feature comparison of Freshsales vs. Zoho CRM, Zoho CRM offers more of the most popular features and tools than Freshsales.

Freshsales vs. Zoho CRM Best Pricing: Zoho CRM

In our pricing comparison of Freshsales vs. Zoho CRM, Zoho CRM's pricing starts at N/A/month and is more affordable compared to Zoho CRM's starting cost of N/A/month.

Freshsales vs. Zoho CRM Best Usability: Zoho CRM

Our comparison of Freshsales vs. Zoho CRM shows that Zoho CRM scores higher in usability for learning curve, setup & support. Freshsales scores higher in ease of use, meets requirements, quality of support, ease of admin, but Zoho CRM has the best scores overall for system usability.

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