In our comparison of Freshsales vs. Zendesk Suite, Zendesk Suite is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
FreshPing has become a tool for me in automatically monitoring my website. I'm particularly impressed with the comprehensive reports it provides, as well as its swift alert system for notifying me of any downtime.
It not only notifies me of potential problems but also provides insights into what might be causing them and suggests potential solutions.
I wish it offered even more detailed reports.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It's accessible even to those without prior experience, allowing for quick utilization.
The ease of use is truly remarkable.
Perhaps they could offer even more monitors for free.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
FreshPing has become a tool for me in automatically monitoring my website. I'm particularly impressed with the comprehensive reports it provides, as well as its swift alert system for notifying me of any downtime.
It not only notifies me of potential problems but also provides insights into what might be causing them and suggests potential solutions.
I wish it offered even more detailed reports.
It's accessible even to those without prior experience, allowing for quick utilization.
The ease of use is truly remarkable.
Perhaps they could offer even more monitors for free.
After adopting Zendesk, I found myself more productive and active. Price is affordable and the user interface is awesome.
Customer service is a bit slow. Customization features are also very limited.
It allows us to tell the ticket number that how much time it takes to entertain his query.
The pop-ups get lost with the use of multiple tabs.
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In our rating and review comparison of Freshsales vs. Zendesk Suite, Zendesk Suite has 388 user reviews and Freshsales has 11. The average star rating for Zendesk Suite is 4.50 while Freshsales has an average rating of 4.45. Zendesk Suite has more positive reviews than Freshsales. Comparing Freshsales vs. Zendesk Suite reviews, Zendesk Suite has stronger overall reviews.
Freshsales vs. Zendesk Suite both offer a strong set of features and functionality including Campaign Types, Contact Management, Phone System Features, Helpdesk Features, Call Management & Administration, Call Routing Types, Call Time Limits, Reporting & Analytics, Supported Channels, Chat/IM Management, Language & Speech, User Calls-to-Action, Customizable Items, Collaboration Tools, File Management, Portal Types, Drag-and-Drop Builders/Designers, Systems/Administrative, Data Migration, Identity and Access Management (IAM), Disaster Recovery, Integration Options, Third-Party Integrations, Compliance Accreditations, Limits, After-Sales Service, Governance, Risk, & Compliance (GRC). In our feature comparison of Freshsales vs. Zendesk Suite, Zendesk Suite offers more of the most popular features and tools than Freshsales.
In our pricing comparison of Freshsales vs. Zendesk Suite, Zendesk Suite's pricing starts at $49/month and is more affordable compared to Zendesk Suite's starting cost of $49/month.
Our comparison of Freshsales vs. Zendesk Suite shows that Zendesk Suite scores higher in usability for learning curve, setup & support, ease of admin. Freshsales scores higher in ease of use, meets requirements, quality of support, but Zendesk Suite has the best scores overall for system usability.
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