Envision vs. LiveVox: Which is Best? - Wheelhouse

Envision vs. LiveVox: Which is Best?

Envision vs. LiveVox Best Overall: LiveVox

In our comparison of Envision vs. LiveVox, LiveVox is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Envision Quick Info
WH Score:
7.2
Pricing Score:
6.7
Feature Score:
7.6
Usability Score:
6.6
Company Size:Small Business, Mid Market
Platforms:
LiveVox Quick Info
WH Score:
8.9
Pricing Score:
8.6
Feature Score:
9.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

Envision Pricing
Price Range
Contact Us

* Vendor does not share prices.

LiveVox Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Envision Features
  • Caller ID
  • Call Queue
  • Automatic Call Distribution (ACD)
  • Conference Bridge
  • Inbound Calling
  • Outbound Calling
  • Event-Driven Routing
  • Customer Profiling
  • Chat/IM
  • Email
  • Social Media
  • Call Log Reports
  • Forecasting
  • Performance Evaluations
  • Dashboard
LiveVox Features
  • Caller ID
  • Call Queue
  • Automatic Call Distribution (ACD)
  • Conference Bridge
  • Inbound Calling
  • Outbound Calling
  • Event-Driven Routing
  • Customer Profiling
  • Chat/IM
  • Email
  • Social Media
  • Call Log Reports
  • Forecasting
  • Performance Evaluations
  • Dashboard

Pros & Cons

Envision Pros & Cons
Pros
    Cons
      LiveVox Pros & Cons
      Pros
      • From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
      Cons
      • The product is slightly on the pricier side than other vendors.

      Reviews

      Envision Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      LiveVox Reviews
      Top Favorable Review
      D
      Diane
      Reviewed on Jul 2, 2021

      Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.

      From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.

      None

      Top Critical Review
      D
      David
      Reviewed on Jul 2, 2021

      The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.

      The system's stability, user-friendliness, and the accuracy of its reports are commendable.

      The product is slightly on the pricier side than other vendors.

      Alternatives

      Envision Alternatives
      LiveVox Alternatives
      Add to Compare

      Add suggested to comparison

      Envision vs. LiveVox: Detailed Comparison

      Envision vs. LiveVox Top Ratings & Reviews: LiveVox

      In our rating and review comparison of Envision vs. LiveVox, LiveVox has 14 user reviews and Envision has 0. The average star rating for LiveVox is 4.57 while Envision has an average rating of 0.0. LiveVox has more positive reviews than Envision. Comparing Envision vs. LiveVox reviews, LiveVox has stronger overall reviews.

      Envision vs. LiveVox Best Features & Functionality: LiveVox

      Envision vs. LiveVox both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Supported Technologies. In our feature comparison of Envision vs. LiveVox, LiveVox offers more of the most popular features and tools than Envision.

      Envision vs. LiveVox Best Pricing: LiveVox

      In our pricing comparison of Envision vs. LiveVox, LiveVox's pricing starts at 0/month and is more affordable compared to LiveVox's starting cost of 0/month.

      Envision vs. LiveVox Best Usability: LiveVox

      Our comparison of Envision vs. LiveVox shows that LiveVox scores higher in usability for ease of use, meets requirements, learning curve, setup & support, ease of admin. Envision scores higher in , but LiveVox has the best scores overall for system usability.

      The right software for your business

      Get your personalized recommendations now.