Elementool vs. FuseDesk: Which is Best? - Wheelhouse

Elementool vs. FuseDesk: Which is Best?

Elementool vs. FuseDesk Best Overall: FuseDesk

In our comparison of Elementool vs. FuseDesk, FuseDesk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Elementool Quick Info
WH Score:
5.8
Pricing Score:
5.6
Feature Score:
6.6
Usability Score:
5.4
Company Size:Small Business, Mid Market
Platforms:
FuseDesk Quick Info
WH Score:
5.9
Pricing Score:
5.9
Feature Score:
5.8
Usability Score:
5.5
Company Size:All Sizes
Platforms:

Pricing

Elementool Pricing
Elementool Help Desk
$89.99
per user / per month
FuseDesk Pricing
Free
Free
per user / per month
Lite
$390
per user / per year
Pro
$490
per user / per year
Enterprise
$590
per user / per year

Features

Elementool Features
  • Ticket Assign
  • Ticket Queuing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Split
  • Ticket Lifecycle Management
  • Voice
  • Chat/IM
  • Email
  • File Attachments
  • Invoicing & Billing
  • Sales & Purchase Orders
  • Email Alerts
  • Spelling & Grammar Checker
  • Voicemail
FuseDesk Features
  • Ticket Assign
  • Ticket Queuing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Split
  • Ticket Lifecycle Management
  • Voice
  • Chat/IM
  • Email
  • File Attachments
  • Invoicing & Billing
  • Sales & Purchase Orders
  • Email Alerts
  • Spelling & Grammar Checker
  • Voicemail

Pros & Cons

Elementool Pros & Cons
Pros
    Cons
      FuseDesk Pros & Cons
      Pros
      • The central support email feature for customer service is amazing
      • The cases can then be distributed among our many staff members.
      Cons
      • Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk
      • It is so sad that even Fusedesk cannot do anything about it.

      Reviews

      Elementool Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      FuseDesk Reviews
      Top Favorable Review
      D
      Dorothy
      Reviewed on Jul 2, 2021

      The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

      The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.

      Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.

      Top Critical Review
      D
      Dorothy
      Reviewed on Jul 2, 2021

      The integration between Infusionsoft and Fusedesk is so well that all cases of Fusedesk can be viewed through Infusionsoft. Thus, Fusedesk has made it simple for us to respond to the customer support requests.

      The central support email feature for customer service is amazing. The cases can then be distributed among our many staff members.

      Whenever a customer is marked as unsubscribed in Infusionsoft, it is not possible to respond to their support request via Fusedesk. It is so sad that even Fusedesk cannot do anything about it.

      Alternatives

      Elementool Alternatives
      FuseDesk Alternatives
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      Elementool vs. FuseDesk: Detailed Comparison

      Elementool vs. FuseDesk Top Ratings & Reviews: FuseDesk

      In our rating and review comparison of Elementool vs. FuseDesk, FuseDesk has 1 user reviews and Elementool has 0. The average star rating for FuseDesk is 4 while Elementool has an average rating of 0.0. FuseDesk has more positive reviews than Elementool. Comparing Elementool vs. FuseDesk reviews, FuseDesk has stronger overall reviews.

      Elementool vs. FuseDesk Best Features & Functionality: Elementool

      Elementool vs. FuseDesk both offer a strong set of features and functionality including Helpdesk Features, Supported Channels, File Management, Reminders/Alerts, Language & Speech, Customizable Items, Reporting & Analytics, Data Management, Data Migration, Systems/Administrative, After-Sales Service. In our feature comparison of Elementool vs. FuseDesk, Elementool offers more of the most popular features and tools than FuseDesk.

      Elementool vs. FuseDesk Best Pricing: FuseDesk

      In our pricing comparison of Elementool vs. FuseDesk, FuseDesk's pricing starts at Free/month and is more affordable compared to FuseDesk's starting cost of Free/month.

      Elementool vs. FuseDesk Best Usability: FuseDesk

      Our comparison of Elementool vs. FuseDesk shows that FuseDesk scores higher in usability for ease of use, ease of admin. Elementool scores higher in , but FuseDesk has the best scores overall for system usability.

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