Twilio Voice

Twilio Voice

100 reviews

WH Score

9.0

Top Twilio Voice Features

What are the Best Twilio Voice Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
International Numbers
Toll-Free Numbers
Vanity Numbers
Local Minutes
Toll-Free Minutes
Softphone
SIP Trunking

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Mute
Call Queue
Call Barge
Call Whisper
Call Assign
Call Flip
Voicemail
Emergency Calling
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
IVR
Auto Attendant
Number Porting
Number Masking
Number Black/White List
Call Path
Call Flow
Call Lists
Answering Machine Detection (AMD)

Call Routing Types

Skills-Based Routing
Event-Driven Routing
Data-Driven Routing
Queue-Based Routing
Omnichannel Routing

Reporting & Analytics

Call Log Reports
Call Analytics
Data Analytics
Call Monitoring
Call Summary

Recording

Call Recording

Supported Channels

Voice
Chat/IM
SMS
MMS

Chat/IM Management

Group Chat

Conferencing Capabilities

Audio Conferencing
Video Conferencing

Enhancements & Personalization

HD Voice
HD Video

Customizable Items

Custom Greetings
Custom Alerts

Language & Speech

Text-to-Speech
Speech-to-Text
Speech Recognition
Transcriptions

Workflow Automation

Call Handling Rules

Integration Options

APIs
SDKs
WebRTC

Third-Party Integrations

Zendesk

Compliance Accreditations

HIPAA
PCI

Systems/Administrative

Centralized Console

Cybersecurity Features

Encryption

After-Sales Service

Phone Support
Email Support
Technical Support
Developer Support
Customer Onboarding

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Research & Articles

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