Creatio vs. SugarCRM: Which is Best? - Wheelhouse

Creatio vs. SugarCRM: Which is Best?

Creatio vs. SugarCRM Best Overall: SugarCRM

In our comparison of Creatio vs. SugarCRM, SugarCRM is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Creatio Quick Info
WH Score:
8.6
Pricing Score:
8.4
Feature Score:
8.1
Usability Score:
8.2
Company Size:All Sizes
Platforms:
SugarCRM Quick Info
WH Score:
8.7
Pricing Score:
8.0
Feature Score:
8.2
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

Creatio Pricing
Price Range
Contact Us

* Vendor does not share prices.

SugarCRM Pricing
Sell
$49
per user / per month
Serve
$80
per user / per month
Enterprise
$85
per user / per month
Market
Contact Us

Features

Creatio Features
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Lead Generation
  • Lead Distribution
  • Lead Nurturing
  • Chat/IM
  • SMS
  • Email
  • Campaign Orchestration
  • Chatbots
  • Lead-Based Campaigns
  • Account-Based Campaigns
  • B2C Campaigns
  • B2B Campaigns
SugarCRM Features
  • Customer Profiling
  • Case Management
  • Pipeline Management
  • Lead Generation
  • Lead Distribution
  • Lead Nurturing
  • Chat/IM
  • SMS
  • Email
  • Campaign Orchestration
  • Chatbots
  • Lead-Based Campaigns
  • Account-Based Campaigns
  • B2C Campaigns
  • B2B Campaigns

Pros & Cons

Creatio Pros & Cons
Pros
  • Great functionality, very user-friendly, excellent interface, reasonably priced, automation of business processes, smart system and leads you through the entire processes from lead generation to sealing the actual deal and aiding your customer, it has all you require to successfully seal a deal therein, and outstanding customer support.
Cons
  • Initially, support was not very effective.
SugarCRM Pros & Cons
Pros
  • Listing all my employees on my business page is easy with it.
Cons
  • A dated UI, tabs are poorly displayed.

Reviews

Creatio Reviews
Top Favorable Review
J
Jamie
Reviewed on Jul 2, 2021

I work with bpm'online mostly in lead generation and sales. It greatly assisted me to generate additional leads and seal more deals leading to an increase in our profits.

Great functionality, very user-friendly, excellent interface, reasonably priced, automation of business processes, smart system and leads you through the entire processes from lead generation to sealing the actual deal and aiding your customer, it has all you require to successfully seal a deal therein, and outstanding customer support.

None.

Top Critical Review
T
Travis
Reviewed on Jul 2, 2021

Ability to handle all our client relationships within BPM, it has let us to collaborate contact with our other apps and hasten the sales process too.

Initially, support was not very effective.

SugarCRM Reviews
Top Favorable Review
C
Cynthia
Reviewed on Jul 2, 2021

General Comments: The big companies will find it very beneficial.

Listing all my employees on my business page is easy with it.

Email viewing is not attractive.

Top Critical Review
A
Anne
Reviewed on Jul 2, 2021

I have worked with Sugar CRM and created numerous add-ons for consulting projects.

Flexible, a nice development model if you personally want to host the CRM, almost all can be extended in PHP, the cost is lower compared to Salesforce.

A dated UI, tabs are poorly displayed.

Alternatives

Creatio Alternatives
8.8
8.6
SugarCRM Alternatives
8.8
8.6
Add to Compare

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Creatio vs. SugarCRM: Detailed Comparison

Creatio vs. SugarCRM Top Ratings & Reviews: Creatio

In our rating and review comparison of Creatio vs. SugarCRM, Creatio has 27 user reviews and SugarCRM has 38. The average star rating for Creatio is 4.70 while SugarCRM has an average rating of 4.05. Creatio has more positive reviews than SugarCRM. Comparing Creatio vs. SugarCRM reviews, Creatio has stronger overall reviews.

Creatio vs. SugarCRM Best Features & Functionality: SugarCRM

Creatio vs. SugarCRM both offer a strong set of features and functionality including Customer Management, Lead Management, Campaign Management, Campaign Types, Supported Channels, Accounting Features, Reporting & Analytics, Customizable Items, Drag-and-Drop Builders/Designers, Reminders/Alerts, Workflow Automation, Systems/Administrative, Integration Options, Microsoft 365, Google Workspace, Helpdesk Features, Limits, Supported Technologies. In our feature comparison of Creatio vs. SugarCRM, SugarCRM offers more of the most popular features and tools than Creatio.

Creatio vs. SugarCRM Best Pricing: SugarCRM

In our pricing comparison of Creatio vs. SugarCRM, SugarCRM's pricing starts at $49/month and is more affordable compared to SugarCRM's starting cost of $49/month.

Creatio vs. SugarCRM Best Usability: Creatio

Our comparison of Creatio vs. SugarCRM shows that Creatio scores higher in usability for ease of use, meets requirements, quality of support, ease of admin. SugarCRM scores higher in learning curve, setup & support, but Creatio has the best scores overall for system usability.

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