Centrical vs. Liveops: Which is Best? - Wheelhouse

Centrical vs. Liveops: Which is Best?

Centrical vs. Liveops Best Overall: Centrical

In our comparison of Centrical vs. Liveops, Centrical is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Centrical Quick Info
WH Score:
9.3
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
8.9
Company Size:All Sizes
Platforms:
Liveops Quick Info
WH Score:
7.9
Pricing Score:
7.5
Feature Score:
7.4
Usability Score:
8.0
Company Size:All Sizes
Platforms:

Pricing

Centrical Pricing
Price Range
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* Vendor does not share prices.

Liveops Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Centrical Features
  • Feedback Management
  • Inbound Calling
  • Outbound Calling
  • Knowledge Management
  • Voicemail
  • IVR
  • Auto Attendant
  • Omnichannel Routing
  • Voicemail Routing
  • Progress Reports
  • Dashboard
  • KPI Tracking
  • Agent Analytics
  • Surveys/Questionnaires/Polls
  • Low-Code/No-Code Development
Liveops Features
  • Feedback Management
  • Inbound Calling
  • Outbound Calling
  • Knowledge Management
  • Voicemail
  • IVR
  • Auto Attendant
  • Omnichannel Routing
  • Voicemail Routing
  • Progress Reports
  • Dashboard
  • KPI Tracking
  • Agent Analytics
  • Surveys/Questionnaires/Polls
  • Low-Code/No-Code Development

Pros & Cons

Centrical Pros & Cons
Pros
  • Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
Cons
  • Reporting issues, Unresolved reporting bugs.
Liveops Pros & Cons
Pros
  • The platform excels in providing easy access to order details, ensuring that crucial information is readily available for reference.
Cons
  • None.

Reviews

Centrical Reviews
Top Favorable Review
P
Peter
Reviewed on Jul 2, 2021

The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.

Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.

There's significant potential for growth and enhancement.

Top Critical Review
K
Karen
Reviewed on Jul 2, 2021

Centrical has revolutionized the way our remote staff operates. Curated content, Kudos-driven motivation, and smooth corporate communication have all increased engagement. Additionally, we're using its performance features to support staff members' development. Notwithstanding some rough reporting, Centrical has had a demonstrable positive overall impact on motivation, engagement, and efficient communication. As we add additional features, we can't wait to realize its full potential.

Streamlined communication, Increased employee engagement

Reporting issues, Unresolved reporting bugs

Liveops Reviews
Top Favorable Review
S
Samatha
Reviewed on Jul 2, 2021

This provider offers a user-friendly tool for efficiently retrieving critical data. Live operations are straightforward, requiring minimal training for seamless utilization. Its intuitive interface allows anyone to quickly locate order details, courier information, or customer order history.

The platform excels in providing easy access to order details, ensuring that crucial information is readily available for reference.

The complexity of security passwords might be simplified to enhance user accessibility without compromising safety measures.

Top Critical Review
J
Javier
Reviewed on Jul 2, 2021

The team has consistently demonstrated a willingness to assist with any challenges I've faced. This level of support greatly enhances the overall experience with the product.

Its high configurability empowers me to create unique processes.

None

Alternatives

Centrical Alternatives
Liveops Alternatives
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Centrical vs. Liveops: Detailed Comparison

Centrical vs. Liveops Top Ratings & Reviews: Centrical

In our rating and review comparison of Centrical vs. Liveops, Centrical has 9 user reviews and Liveops has 5. The average star rating for Centrical is 4.66 while Liveops has an average rating of 4.4. Centrical has more positive reviews than Liveops. Comparing Centrical vs. Liveops reviews, Centrical has stronger overall reviews.

Centrical vs. Liveops Best Features & Functionality: Centrical

Centrical vs. Liveops both offer a strong set of features and functionality including Customer Management, Content Management System (CMS) Features, Reporting & Analytics, Systems/Administrative, Third-Party Integrations, Workforce Optimization, Supported Technologies. In our feature comparison of Centrical vs. Liveops, Centrical offers more of the most popular features and tools than Liveops.

Centrical vs. Liveops Best Pricing: Liveops

In our pricing comparison of Centrical vs. Liveops, Liveops's pricing starts at N/A/month and is more affordable compared to Liveops's starting cost of N/A/month.

Centrical vs. Liveops Best Usability: Centrical

Our comparison of Centrical vs. Liveops shows that Centrical scores higher in usability for ease of use, meets requirements, learning curve, ease of admin. Liveops scores higher in , but Centrical has the best scores overall for system usability.

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