In our comparison of CallRail vs. West Telecom, CallRail is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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CallRail is a great tool for gaining insights into lead generation and customer experience.
Provides invaluable insight into how our marketing leads are handled by our customer team.
Inability to generate reports based on this data is a limitation.
N/A
I am using this product to allow my clients to understand how advertising benefits call volume and listen to recorded messages for viable leads. The benefits I have realized include being able to analyze the effectiveness of advertising campaigns and identifying potential leads for my clients.
I find it easy to listen to recorded calls and set up new numbers using this product.
I have found that the interface for setting up accounts/clients is confusing. If I am trying to use an umbrella account that houses multiple clients, it can get very confusing as to where I am in the process. I have had to contact Call Rail to activate and deactivate accounts and refund charges for accounts that weren't supposed to be live because the platform was not intuitive and set up incorrectly.
N/A
CallRail is a great tool for gaining insights into lead generation and customer experience.
Provides invaluable insight into how our marketing leads are handled by our customer team.
Inability to generate reports based on this data is a limitation.
I am using this product to allow my clients to understand how advertising benefits call volume and listen to recorded messages for viable leads. The benefits I have realized include being able to analyze the effectiveness of advertising campaigns and identifying potential leads for my clients.
I find it easy to listen to recorded calls and set up new numbers using this product.
I have found that the interface for setting up accounts/clients is confusing. If I am trying to use an umbrella account that houses multiple clients, it can get very confusing as to where I am in the process. I have had to contact Call Rail to activate and deactivate accounts and refund charges for accounts that weren't supposed to be live because the platform was not intuitive and set up incorrectly.
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In our rating and review comparison of CallRail vs. West Telecom, CallRail has 9 user reviews and West Telecom has 0. The average star rating for CallRail is 4.66 while West Telecom has an average rating of 0.0. CallRail has more positive reviews than West Telecom. Comparing CallRail vs. West Telecom reviews, CallRail has stronger overall reviews.
CallRail vs. West Telecom both offer a strong set of features and functionality including Supported Technologies, Language & Speech, Reporting & Analytics, Phone System Features, Call Management & Administration, Call Routing Types, Lead Management, Supported Channels, Systems/Administrative, Reminders/Alerts, Integration Options, Third-Party Integrations, Adobe, Customizable Items, Compliance Accreditations, After-Sales Service, Limits. In our feature comparison of CallRail vs. West Telecom, CallRail offers more of the most popular features and tools than West Telecom.
In our pricing comparison of CallRail vs. West Telecom, West Telecom's pricing starts at N/A/month and is more affordable compared to West Telecom's starting cost of N/A/month.
Our comparison of CallRail vs. West Telecom shows that CallRail scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. West Telecom scores higher in , but CallRail has the best scores overall for system usability.
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