C-Zentrix vs. LiveVox: Which is Best? - Wheelhouse

C-Zentrix vs. LiveVox: Which is Best?

C-Zentrix vs. LiveVox Best Overall: LiveVox

In our comparison of C-Zentrix vs. LiveVox, LiveVox is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

C-Zentrix Quick Info
WH Score:
6.1
Pricing Score:
6.2
Feature Score:
6.0
Usability Score:
5.6
Company Size:All Sizes
Platforms:
LiveVox Quick Info
WH Score:
8.9
Pricing Score:
8.6
Feature Score:
9.1
Usability Score:
8.1
Company Size:All Sizes
Platforms:

Pricing

C-Zentrix Pricing
Price Range
Contact Us

* Vendor does not share prices.

LiveVox Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

C-Zentrix Features
  • Inbound Calling
  • Outbound Calling
  • Call Hold
  • Call Redial
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing
  • Last Agent Routing
  • Customer Profiling
  • Voice
  • Social Media
LiveVox Features
  • Inbound Calling
  • Outbound Calling
  • Call Hold
  • Call Redial
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing
  • Last Agent Routing
  • Customer Profiling
  • Voice
  • Social Media

Pros & Cons

C-Zentrix Pros & Cons
Pros
    Cons
      LiveVox Pros & Cons
      Pros
      • From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.
      Cons
      • The product is slightly on the pricier side than other vendors.

      Reviews

      C-Zentrix Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      LiveVox Reviews
      Top Favorable Review
      D
      Diane
      Reviewed on Jul 2, 2021

      Having worked in call centers for over two decades and witnessed multiple platform transitions, I must commend Livevox for being exceptionally user-friendly. It consistently surpasses my expectations, delivering a dependable and personalized experience.

      From Regulation F compliance to the meticulous handling of call recordings and data for legal proceedings, Livevox has been invaluable in resolving numerous issues.

      None

      Top Critical Review
      D
      David
      Reviewed on Jul 2, 2021

      The use of the Auto Dialer for collection call campaigns has significantly enhanced our ability to reach out to customers.

      The system's stability, user-friendliness, and the accuracy of its reports are commendable.

      The product is slightly on the pricier side than other vendors.

      Alternatives

      C-Zentrix Alternatives
      LiveVox Alternatives
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      C-Zentrix vs. LiveVox: Detailed Comparison

      C-Zentrix vs. LiveVox Top Ratings & Reviews: LiveVox

      In our rating and review comparison of C-Zentrix vs. LiveVox, LiveVox has 14 user reviews and C-Zentrix has 0. The average star rating for LiveVox is 4.57 while C-Zentrix has an average rating of 0.0. LiveVox has more positive reviews than C-Zentrix. Comparing C-Zentrix vs. LiveVox reviews, LiveVox has stronger overall reviews.

      C-Zentrix vs. LiveVox Best Features & Functionality: LiveVox

      C-Zentrix vs. LiveVox both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Customer Management, Supported Channels, Chat/IM Management, Reporting & Analytics, Language & Speech, Collaboration Tools, Drag-and-Drop Builders/Designers, Systems/Administrative, Cybersecurity Features, Governance, Risk, & Compliance (GRC), Integration Options, Third-Party Integrations, Compliance Accreditations, Supported Technologies. In our feature comparison of C-Zentrix vs. LiveVox, LiveVox offers more of the most popular features and tools than C-Zentrix.

      C-Zentrix vs. LiveVox Best Pricing: LiveVox

      In our pricing comparison of C-Zentrix vs. LiveVox, LiveVox's pricing starts at 0/month and is more affordable compared to LiveVox's starting cost of 0/month.

      C-Zentrix vs. LiveVox Best Usability: LiveVox

      Our comparison of C-Zentrix vs. LiveVox shows that LiveVox scores higher in usability for ease of use, meets requirements, learning curve, setup & support, ease of admin. C-Zentrix scores higher in , but LiveVox has the best scores overall for system usability.

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