C-Zentrix vs. Centrical: Which is Best? - Wheelhouse

C-Zentrix vs. Centrical: Which is Best?

C-Zentrix vs. Centrical Best Overall: Centrical

In our comparison of C-Zentrix vs. Centrical, Centrical is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

C-Zentrix Quick Info
WH Score:
6.1
Pricing Score:
6.2
Feature Score:
6.0
Usability Score:
5.6
Company Size:All Sizes
Platforms:
Centrical Quick Info
WH Score:
9.3
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
8.9
Company Size:All Sizes
Platforms:

Pricing

C-Zentrix Pricing
Price Range
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* Vendor does not share prices.

Centrical Pricing
Price Range
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* Vendor does not share prices.

Features

C-Zentrix Features
  • Inbound Calling
  • Outbound Calling
  • Call Hold
  • Call Redial
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing
  • Knowledge Management
  • Last Agent Routing
  • Customer Profiling
  • Salesforce
Centrical Features
  • Inbound Calling
  • Outbound Calling
  • Call Hold
  • Call Redial
  • Call Queue
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • IVR
  • Progressive Dialing
  • Predictive Dialing
  • Knowledge Management
  • Last Agent Routing
  • Customer Profiling
  • Salesforce

Pros & Cons

C-Zentrix Pros & Cons
Pros
    Cons
      Centrical Pros & Cons
      Pros
      • Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.
      Cons
      • Reporting issues, Unresolved reporting bugs.

      Reviews

      C-Zentrix Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Centrical Reviews
      Top Favorable Review
      P
      Peter
      Reviewed on Jul 2, 2021

      The seamless tracking through an intuitive analytics tool is a definite plus. It's particularly valuable in fostering a sense of connection in today's prevalent work-from-home scenario.

      Features like sending Kudos, earning Badges, and participating in the Race add an element of competition and fun, contributing to a cohesive and motivated team.

      There's significant potential for growth and enhancement.

      Top Critical Review
      K
      Karen
      Reviewed on Jul 2, 2021

      Centrical has revolutionized the way our remote staff operates. Curated content, Kudos-driven motivation, and smooth corporate communication have all increased engagement. Additionally, we're using its performance features to support staff members' development. Notwithstanding some rough reporting, Centrical has had a demonstrable positive overall impact on motivation, engagement, and efficient communication. As we add additional features, we can't wait to realize its full potential.

      Streamlined communication, Increased employee engagement

      Reporting issues, Unresolved reporting bugs

      Alternatives

      C-Zentrix Alternatives
      Centrical Alternatives
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      C-Zentrix vs. Centrical: Detailed Comparison

      C-Zentrix vs. Centrical Top Ratings & Reviews: Centrical

      In our rating and review comparison of C-Zentrix vs. Centrical, Centrical has 9 user reviews and C-Zentrix has 0. The average star rating for Centrical is 4.66 while C-Zentrix has an average rating of 0.0. Centrical has more positive reviews than C-Zentrix. Comparing C-Zentrix vs. Centrical reviews, Centrical has stronger overall reviews.

      C-Zentrix vs. Centrical Best Features & Functionality: Centrical

      C-Zentrix vs. Centrical both offer a strong set of features and functionality including Customer Management, Content Management System (CMS) Features, Reporting & Analytics, Systems/Administrative, Third-Party Integrations, Workforce Optimization, Supported Technologies. In our feature comparison of C-Zentrix vs. Centrical, Centrical offers more of the most popular features and tools than C-Zentrix.

      C-Zentrix vs. Centrical Best Pricing: Centrical

      In our pricing comparison of C-Zentrix vs. Centrical, Centrical's pricing starts at 0/month and is more affordable compared to Centrical's starting cost of 0/month.

      C-Zentrix vs. Centrical Best Usability: Centrical

      Our comparison of C-Zentrix vs. Centrical shows that Centrical scores higher in usability for ease of use, meets requirements, learning curve, ease of admin. C-Zentrix scores higher in , but Centrical has the best scores overall for system usability.

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