BroadVoice Cloud PBX vs. Crexendo: Which is Best?

BroadVoice Cloud PBX vs. Crexendo: Which is Best?

BroadVoice Cloud PBX vs. Crexendo Best Overall: Crexendo

In our comparison of BroadVoice Cloud PBX vs. Crexendo, Crexendo is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

BroadVoice Cloud PBX Quick Info
WH Score:
8.2
Pricing Score:
7.9
Feature Score:
7.6
Usability Score:
8.1
Company Size:All Sizes
Platforms:
Crexendo Quick Info
WH Score:
9.2
Pricing Score:
8.3
Feature Score:
8.4
Usability Score:
8.5
Company Size:All Sizes
Platforms:

Pricing

BroadVoice Cloud PBX Pricing
Metered
$10
per user / per month
Standard
$18
per user / per month
Pro
$23
per user / per month
Crexendo Pricing
Price Range
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* Vendor does not share prices.

Features

BroadVoice Cloud PBX Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding
Crexendo Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Softphone
  • IP Fax
  • SIP Trunking
  • Paging
  • Direct Inward Dialing (DID) Numbers
  • Caller ID
  • Call Waiting
  • Call Forwarding

Pros & Cons

BroadVoice Cloud PBX Pros & Cons
Pros
    Cons
    • The customer support can not fix any problem and are very rude all the time
    • I hate their customer service.
    Crexendo Pros & Cons
    Pros
    • I particularly appreciate the all-in-one nature of Crexendo, which provides a combination of a desk phone, softphone app, and mobile app with texting capabilities
    • This comprehensive solution offers convenience and versatility for communication.
    Cons
    • Occasionally, I experience issues with my cell service, resulting in unreliable call hand-offs.

    Reviews

    BroadVoice Cloud PBX Reviews
    Top Favorable Review
    J
    James
    Reviewed on Jul 2, 2021

    I never met such a nice person as was on Broadvoice customer support center has. It was wonderful talking to her. She was patient, friendly and very very cooperative. I just recorded one query of mine and she came with resolution within a wink of an eye. I will receive two guest phones and one purchased phone in a few days, a tech will call me upon arrival. That's easy it is. I hope their service will be the same in the coming years as it is the biggest reason for their growth.

    Top Critical Review
    D
    Denise
    Reviewed on Jul 2, 2021

    The app itself is good which you can use on your phone or for forwarding office calls to your cell phone but when there’s an issue and you need to call the customer support, to your disappointment they behave miserably.

    The customer support can not fix any problem and are very rude all the time. I hate their customer service.

    Crexendo Reviews
    Top Favorable Review
    M
    Maria
    Reviewed on Jul 2, 2021

    I highly recommend Crexendo due to its top-notch customer service and thorough sales staff. While other providers may claim to offer texting capabilities, we found that most were still in the beta testing phase. Crexendo stands out for its reliable and fully functional texting feature.

    I particularly appreciate the all-in-one nature of Crexendo, which provides a combination of a desk phone, softphone app, and mobile app with texting capabilities. This comprehensive solution offers convenience and versatility for communication.

    If I understand correctly, the transition to a new phone app instead of regular updates is something you find unfavorable.

    Top Critical Review
    G
    Gary
    Reviewed on Jul 2, 2021

    This product enables me to maintain mobility in my business operations and effectively manage my staff.

    I appreciate Carol's exceptional attention to detail and her commitment to customer service. The service itself is user-friendly and straightforward to navigate.

    Occasionally, I experience issues with my cell service, resulting in unreliable call hand-offs.

    Alternatives

    BroadVoice Cloud PBX Alternatives
    Crexendo Alternatives
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    BroadVoice Cloud PBX vs. Crexendo: Detailed Comparison

    BroadVoice Cloud PBX vs. Crexendo Top Ratings & Reviews: Crexendo

    In our rating and review comparison of BroadVoice Cloud PBX vs. Crexendo, Crexendo has 122 user reviews and BroadVoice Cloud PBX has 19. The average star rating for Crexendo is 4.86 while BroadVoice Cloud PBX has an average rating of 4.73. Crexendo has more positive reviews than BroadVoice Cloud PBX. Comparing BroadVoice Cloud PBX vs. Crexendo reviews, Crexendo has stronger overall reviews.

    BroadVoice Cloud PBX vs. Crexendo Best Features & Functionality: Crexendo

    BroadVoice Cloud PBX vs. Crexendo both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Supported Channels, Chat/IM Management, Conferencing Capabilities, Remote Support Features, Enhancements & Personalization, Collaboration Tools, Contact Management, Appointments/Scheduling, Supported Devices/Hardware, Language & Speech, Drag-and-Drop Builders/Designers, File Management, Systems/Administrative, Identity and Access Management (IAM). In our feature comparison of BroadVoice Cloud PBX vs. Crexendo, Crexendo offers more of the most popular features and tools than BroadVoice Cloud PBX.

    BroadVoice Cloud PBX vs. Crexendo Best Pricing: Crexendo

    In our pricing comparison of BroadVoice Cloud PBX vs. Crexendo, Crexendo's pricing starts at N/A/month and is more affordable compared to Crexendo's starting cost of N/A/month.

    BroadVoice Cloud PBX vs. Crexendo Best Usability: Crexendo

    Our comparison of BroadVoice Cloud PBX vs. Crexendo shows that Crexendo scores higher in usability for learning curve, setup & support, quality of support. BroadVoice Cloud PBX scores higher in ease of use, meets requirements, ease of admin, but Crexendo has the best scores overall for system usability.

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